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ABF Southeast Asia 2018: Digital Transformation in Banking


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RingCentral Engage will take part in The Asian Banking Forum (ABF) in Singapore on June 20 and 21. This 4th Annual edition gives the floor to executives experts of  retail banking to talk about challenges and opportunities which retail banks face today to realize profitable returns from digital investments.

This year’s ABF will focus on 4 key themes :

1. Leveraging big data & artificial intelligence for enhanced customer experience
2. Investigating opportunities to acquire external data resources and the uses of this data to create a more customer centric bank
3. Defining the future of retail banking as we move to a cashless society
4. Assessing the opportunity to integrate, collaborate and benefit from fintech

Gaya Guirous, Asia Chief Representative of Dimelo, will give the keys to adapt to new market expectations through Omni-Digital Customer Care. He will explain how traditional banks such as BNP Paribas succeeded to manage their digital customer care channels.

Join us on June 21 at 11.40 to discover the Omni-Digital approach that offers an outstanding customer experience

If you want to attend the Asian Banking Forum 2018, sign up as of now on the event’s website.

Discover the full agenda

Useful information :

June 20 and 21
Novotel Singapore Clarke Quay
177A River Valley Road
179031 Singapore

Originally published May 30, 2018, updated Dec 30, 2022

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