Dimelo will take part in the 9th Customer Contact Management Summit in Warsaw on May 22 and 23. For the 9th year in a row, the summit gives the floor to actors and experts of Customer Care in order to share effective, readily-implementable solutions, increasing customer service quality to ensure greater customer satisfaction.
This year’s edition will gather more than 33 speakers. Julien Rio, CMO at Dimelo, will talk about a major issue : “Offering an outstanding customer experience through Omni-Digital Customer Care – Where to start?”.
On stage, our CMO will deal with 3 major concerns of Customer Care :
- Why is Customer Care the front line of your Customer Experience efforts?
- What are the new trends and expectations of your customers?
- What are the key elements for an outstanding Customer Care Experience?
Join us on May 22 at 12.40 to discover the omni-digital approach that offers an outstanding customer experience.
To attend The Customer Contact Management Summit in Warsaw, register now on the event website.
Originally published May 16, 2018, updated Sep 24, 2021