For decades, most corporate phone systems were powered by on-premise PBX hardware.
Legacy PBX systems once provided key advantages, but those benefits are now outweighed by major cost drawbacks and severely limited functionality. Traditional PBX hardware is inflexible and lacks the scalability to adapt to the ebb and flow of business. It hinders true mobile device integration and the seamless connectivity of remote workers and multiple locations. Additionally, onsite hardware requires a significant upfront investment that is expensive to maintain. Simply put, on-premise PBX phone systems are cost-prohibitive and impede even the most basic forms of modern communication.
An early innovator of cloud communications, RingCentral saw a new way to revolutionize business PBX using the power of the cloud. They developed a virtual PBX (also known as cloud, hosted, or IP PBX) solution, which has all of the benefits of traditional PBX—voice, fax, voicemail, extensions, conferencing, paging, intercom calling, etc.—without the expense and limitations of hardware such as trunks and switches. And with RingCentral Office®, virtual PBX now offers key advantages over legacy systems. Advanced PBX features such as complete mobile integration, business SMS, and online meetings with screen sharing enable businesses to compete in the new world of work.