Music + Messages on Hold

Feature benefits:

Target messaging and music for specific customers

• Choose music and messages to play based on time, day, and caller ID information.
• Enhance user experience with music optimized for mobile devices.
• Customize each extension with its own selection of music and messages.

Deliver helpful information during messages on hold

• Answer frequently asked questions.
• Give directions to your company office.
• Announce new products, services, and events.

Retain more callers with music on hold

• Interrupt music on hold at timed intervals with reassuring voice updates and customized messages.
• Use the default voice prompts to quickly get started, then record a custom message to encourage callers to stay on the line.