Small Business VoIP Systems and Solutions
Why do small businesses need a VoIP phone system?
Business VoIP systems offer high-definition voice calling, video and audio conferencing, team messaging, unlimited extensions, cloud PBX with auto-attendant, and other features and functionality your organization needs, all in a single platform. It integrates with your mission-critical productivity business apps to further empower your business to keep up with large enterprises.
With the ability to place calls over the internet comes huge cost savings. It uses your existing internet connection instead of the regular telephone lines so you don't have to pay for fees imposed by the phone company. This makes long-distance and international calls much cheaper since you're not utilizing thousands of miles worth of copper wire as with traditional telephony.
Traditional landlines
- Spend thousands of dollars for on-site hardware paid up-front
- Spend thousands more for complicated implementations
- Expect contracts with early termination fees
- Sky-high fees for service and hardware upgrades
- Additional fees for premium technical support
- Specially trained IT technicians needed for maintenance
- Implementation of service change requests often take long
VoIP systems
- On-site hardware not required
- No charge for fast implementations
- You're not tied to monthly contracts
- Upgrades implemented for free
- Free customer support all day, all night
- Self-manage the system using your smart device
- Add or repurpose lines anytime
Why customers choose RingCentral
Created for business
RingCentral offers more than unlimited calling and conferencing, toll-free numbers, and customizable caller IDs. We also provide access to other functionality like texting, faxing, and online meetings--no need to switch systems!
Complete mobility
Use your business number to text, call, and fax from any mobile device. For incoming calls, the call-routing process you've set up for your office comes into play.
Easy setup and usage
It only takes a day or less to get your entire office up and running. With full control of your online account, you can customize your phone system and respond easily to the ever-changing business climate.
High-level security and reliability
RingCentral eases any worries you may have about security with its highly encrypted networks and different levels of authentication. We make sure communication remains secure over the entire transmission journey.
Unrivaled customer support
Let RingCentral show you customer support that is second to none. We are available 24/7, which means you have access to technical support and consultation services any time of day or night.
Best value for money
Get a single, all-inclusive bill with no hidden costs. RingCentral provides your business with a powerful cloud communications system for one affordable price. No additional fees for premium features.
RingCentral MVP™* plans for your small business
PAY ANNUALLY AND SAVE UP TO 33%.
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24-hour meeting duration
- Quality-of-service reports
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Popular integrations including
Office 365, Google Workspace, Slack,
and more - 24/7 support
- Device status reports
- Device status alerts
- Unlimited storage***
Compare plans
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Not available
Essentials
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Standard
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Premium
Buy now
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Ultimate
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Pricing
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Annually: $19.99/user/mo
Monthly: $29.99/user/mo |
Annually: $24.99/user/mo
Monthly: $34.99/user/mo |
Annually: $34.99/user/mo
Monthly: $44.99/user/mo |
Annually: $49.99/user/mo
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Business phone or toll-free numbers
One phone number for calling, team messaging, and video
meetings access.
Each user gets a dedicated phone number at no additional cost. Essentials edition doesn't include video meetings.
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Toll-free minutes
Inbound Toll-free minutes
Toll-free minutes are per account regardless of number of lines. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min.
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In addition to unlimited outbound calling minutes, every account gets a set number of toll-free minutes for inbound calls. You can transfer an existing toll-free number or get a new one.
The number of inbound calling toll-free minutes per account is shown in the chart on the right. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min. There are also bundled offers available that can reduce the cost to 1.9¢/min.
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Unlimited calls within the US/Canada**
Unlimited calling/phone calls within the US and CA. Plus, choose from affordable and convenient international calling plans that fit your business. Terms and conditions may apply.
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Unlimited Business SMS**
Use your business phone number to send unlimited one-to-one or group SMS/MMS.
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Voicemail-to-text
Automatically convert voicemail messages into text form so users can screen messages easily and respond to the most important call first.
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Visual voicemail and voicemail-to-email
Access voicemail messages from your desk and mobile phones, email, desktop app, and online account.
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Team messaging
Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing, and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box, Google Drive, OneDrive, and more.
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Document sharing
Access documents and files stored on your computer or your Google Drive, Box, OneDrive, and Dropbox accounts and easily share them with your team members.
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Call management and phone system
administration Sophisticated call management, enabling you to configure your phone system across the entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using the mobile app.
Call management features include:
*Not available with Essentials.
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Mobile apps for iOS and Android
Whether you're an Apple or Android user, you can use your smartphones and tablets to make and receive calls, join and host meetings,
team message coworkers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.
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High-definition (HD) voice
To consistently deliver the highest HD quality possible, RingCentral utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.
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Call log reports
Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call.
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Phone rental options: desk and
conference phones Rent any desk phone or conference phone for a low monthly price.
Contact sales for details and pricing.
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Add Video Pro and Video Pro+ users
Administrators can add Video Pro and Video Pro+ users from within MVP.
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Unlimited internet fax
Send and receive faxes from your computer, mobile device, Microsoft Outlook, cloud storage providers (such as Dropbox), and more.
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Unlimited audio conferencing
Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference. Each user gets unique host and participant access codes.
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Video meetings and participants
Hold video meetings with screen sharing, in-meeting public and private chat capabilities—anytime, anywhere, on any device.
Maximum number of participants varies by the video platform:
Premium with RingCentral Video (up to 200) Standard with RingCentral Video (up to 100) |
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High-definition (HD) video
RingCentral delivers crystal-clear HD quality video and voice.
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Quality-of-service reports
Gain the ability to proactively review overall RingCentral system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables
easier monitoring and faster troubleshooting.
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Popular integrations including Office 365,
Google Workspace, Slack, and more
RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency. Get integrations for bots, AI, analytics, archiving, automation, productivity, and more.
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24/7 support
Unlimited chat and phone support.
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Multi-level auto attendant
Answer callers automatically with customized greetings, and ensure every call is directed to the right employee or department.
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Auto-attendant is a virtual receptionist service that greets your callers and routes them to employees, departments, or to any phone in the world (i.e. an employee's mobile phone, an office deskphone, or a virtual phone on the RingCentral app).
With the multi-level auto attendant feature, you can create rules to handle incoming calls for multiple office locations or language selections. For example:
“Press 1 for our New York office. 2 for Chicago office. 3 for Los Angeles office.” OR
“Press 1 for English. Marque 2 para Español.”
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Professional implementation
Get the most out of RingCentral with a portfolio of professional and personalized services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting.
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Call recording
Automatic call recording: Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments.
On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with RingCentral, Forwarding Number, or RingCentral Phone for Mobile.
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Automatic
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Compatible with RingCentral Rooms™ (add-on)
Turn any space into a conference room.
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Single Sign-on
Users can log in to RingCentral automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device.
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Multi-site admin and management
Get the flexibility to manage and support your branch offices based on their unique operational needs.
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Up to 8-digit extensions with site codes
Simplified intra-site dialing for large multi-site customers.
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Hot desking
Allows users to log in to shared phones to access their own RingCentral extensions, voicemail and greetings, and other features.
Hot desking lets employees share office desk phones while keeping their separate extensions, greetings and voicemail access.
It enables companies to save costs of desk phones while still letting their employees remain productive. |
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Advanced call handling including whisper, barge, and more
Advanced call management controls (monitor, whisper, barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
Other features include overflow call queues, user groups, and role-based access control with customized roles/permissions.
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Real-time analytics
Gain real-time insights into your RingCentral system and gather business-relevant data, alerts, and reporting metrics.
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Popular CRM integrations with Salesforce, Zendesk, and more
Bring the functions and features of RingCentral MVP into your business apps such as Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, etc.
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Industry-specific integrations with Canvas, Smarsh, and more
Bring the functions and features of RingCentral MVP into your vertical's business apps such as Canvas, Smarsh, etc.
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Developer platform and custom integrations
RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable
insight from communications data.
Visit
Developer Portal
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Device status reports
Monitor hard phone registration status globally and gain visibility into your devices' history.
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Device status alerts
Set up automated monitoring rules and receive notifications when devices are offline.
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Unlimited storage***
Store an unlimited* amount of documents, spreadsheets, presentation files, contracts,
invoices, images, videos, and recordings.
*Retention period applies.
Store an unlimited* amount of content within your RingCentral app. This could be documents, spreadsheets, presentation files, contracts, invoices, images, or videos that you send as attachments within messages; or these could be the recordings of your video meetings.
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How companies can benefit from small business VoIP service
Business VoIP systems are clearly becoming the go-to communications solution for smaller companies.
Choosing the best VoIP for small business can go a long way towards making your enterprise more competitive in an economy where every company, big or small, needs every edge it can get. RingCentral uses the latest in cloud technology to provide subscribers with a powerful phone solution that not only addresses your office communication needs, but also gives you advantages over your competition.
What used to be an alternative to expensive on-premise phone systems is now the go-to communications suite of organizations of all sizes. It doesn’t matter if they’re running a fledgling company with a handful of employees or an established corporate enterprise with its own call center; entrepreneurs are starting to recognize that solutions such as RingCentral business phone service are the better choice for the modern workplace.
The advantages of VoIP for small businesses
But what makes this business phone system better than the tried and tested on-premise systems? What exactly made company owners abandon their traditional telephony solutions in favor of this new way of managing internal and external communications?
Here are some reasons, to name a few:
Affordability – VoIP systems became attractive to small businesses because of the promise of low costs. It takes advantage of the internet to significantly reduce call costs. Long-distance rates, in particular, are lower compared to traditional long-distance phone calls. In addition to this, its PBX component is also hosted over the internet, thus effectively reducing expensive hardware requirements like bulky servers or physical PBX boxes.
Mobility – A small business VoIP system like RingCentral allows users to communicate even outside of the office. Users can enjoy calling features like advanced call forwarding to route calls to several numbers simultaneously, use virtual extensions from any PC by downloading the free softphone, and take calls anywhere through downloading free calling apps for mobile phones and devices.
Scalability – A good IP phone system for small business grows as an organization grows. RingCentral, for example, easily adjusts to any office communication needs. Adding more employees? Simply add virtual extensions. No need for cables and wiring. Need to open a small office in another state? This small business VoIP service can connect multiple offices under one phone; there’s no need for a different business VoIP provider in each location.
Ease of use – With a traditional on-premise system, company owners would need dedicated manpower to manage and maintain. This isn’t a problem with VoIP phone service for business, since it makes it so that communications can be managed via an easy-to-use web interface that is accessible through any internet-enabled device like a PC or a tablet. Once logged in, entrepreneurs already have full command of the system, giving their existing phones features they never had before. Operating hours can even be set based on whether or not personnel are available to take calls at any given time. Also, to maximize the use of the service, providers such as RingCentral offer physical plug-and-play VoIP phones for small businesses, which are available for lease or for sale. These phones are similar to regular landlines, except they are designed for VoIP calls.
Affordability, mobility, scalability, and ease of use are just some of the benefits one can get by subscribing to the best small business VoIP solution from RingCentral.
Achieve greater flexibility with business VoIP Solutions from RingCentral
These IP phone systems for small business give companies flexible solutions that adjust to varying communications and collaboration needs.
What sets a VoIP phone system for small business apart from other office phone solutions is its ability to stretch itself according to the needs of a business. Whether the company is expanding due to growth or contracting due to streamlining, this modern internet-hosted solution is able to easily adjust based on the demands of the situation.
With traditional on-premise systems, business owners are likely stuck with what’s already in place. Adding new phone extensions would require the installation of new cables, and opening a new branch or office means there will be a need for new telephone numbers and a separate communications system. This is not to mention that over time, these offices will be stuck with phone equipment with depreciated value, like PBX boxes and desk phones.
Small business VoIP phone systems that adjust to a company’s needs
This is why a lot of companies realized that taking the cloud route for business communications is the way to go. With this kind of service, businesses will be able to gain these advantages:
- Virtual phone lines – Instead of PSTN, RingCentral offers the ability to use Voice over Internet Protocol. This allows companies to make calls over the internet. RingCentral gives each subscriber a telephone number (local or toll-free) that can also be used to call virtual phone numbers as well as traditional phone lines. Adding new numbers is also a breeze with an existing account.
- Virtual Extensions – Easily add or delete extensions for employees and departments through an easy-to-use interface. No new hardware and cable setup needed. With RingCentral VoIP for business, admins can simply add extensions for new hires, or delete them as needed. Also, while you can use VoIP phones for your extension line, physical business phones are not a requirement. You can connect your virtual extension to a computer or mobile device through the RingCental App.
- Cloud PBX – Advanced business phone features that are normally found on expensive traditional systems like auto-attendant, call forwarding, voicemail and more are also available in this type of system. However, unlike on-premise systems, this VoIP phone system for business is hosted on remote data centers that feature multiple primary and backup servers. With the system being accessed over the web, it becomes accessible in any location where an internet connection is available. As a result, employees can be connected no matter where they are under one communications system.
- No Contracts – RingCentral does not require subscribers to commit to any contracts. Users are allowed to test the service for a time to find out if it’s a great fit. No commitments necessary.
Sign up for a RingCentral small business VoIP solution now or read more about small business phone service.
*Void where prohibited or restricted. Offer valid until October 31, 2021. Discounts based upon list price published prior to Offer start date. Free Month(s) Conditions subject to the quantity of years purchased under qualifying RingCentral MVP plans purchased, and between 2 and 399 digital lines required. Additional Terms and Conditions apply.