Cloud VoIP Phone Service
RingCentral provides reliable, high-quality phone service anywhere you have internet access.
RingCentral VoIP (voice over internet protocol) is part of a secure, reliable cloud communications platform that eliminates the need for on-premise PBX hardware. With mobile apps, online meetings, and business SMS, it’s more than a phone system, it’s comprehensive hosted business communications at its best. Manage all of your business communications with your computer or mobile device from any location—there’s no additional hardware necessary. Best of all, RingCentral provides simplified billing, free onboarding services, and 24/7 customer support as part of your service plan.
RingCentral is the industry-leading provider of VoIP services
Made for business
The modern VoIP system not only provides a reliable and unlimited telephony solution but it also includes features like caller ID, video conferencing, SMS, and even faxing to help businesses communicate better.
Easy and simple setup
No complicated installations needed. RingCentral can easily be configured based on the communication needs of your organization. Have your virtual phone service up and running in a day or less.
Mobile and flexible VoIP system
The best part about IP-based virtual phone service is that it leverages the internet by letting you make calls, host and join conferences, and send and receive fax and SMS from anywhere.
No hardware needed
Unlike on-premise systems that require expensive hardware like servers and PBX boxes, RingCentral only needs internet-connected devices like computers, laptops, and mobile devices to work. Just log in to your RingCentral account and you are ready to go.
24/7 customer support
From implementation to technical support, RingCentral stands by your business with our award-winning customer support team 24/7. This is not just for problems and technical issues-your business can look to us for consultations and best-practice recommendations.
Robust phone service plans
Get the most advanced unified communications solution in the industry for your business. Your single (affordable!) RingCentral plan includes VoIP, cloud PBX, conferencing and more features for your business.
Message. Video. Phone. Together.
What to Expect from RingCentral’s VoIP Solutions
No separate phone bills for different phone service functionalities
RingCentral’s VoIP solution is part of an all-inclusive virtual phone system that includes internet fax, voice, text, conferencing and more. With transparent VoIP plans and pricing, you can expect no surprises on your next bill. No hidden fees or extra premium charges for additional features.
VoIP telephone service working with virtual PBX
Get advanced routing capabilities through a hosted PBX system. This way, all incoming calls are automatically routed to the right person or department, giving your business a more professional image.
Premium inbound call management features
Aside from advanced call routing capabilities, RingCentral also offers different call management features to help you communicate more effectively. Customize how incoming calls are handled during and after business hours, set up a dial-by-name directory, and use a multi-level auto attendant. All this makes it easier for callers to reach your business.
Customizable user experience
End-users are also able to personalize how they receive their calls, which includes customizing call screening to identify callers, forwarding calls to multiple phone numbers simultaneously or chronologically, and setting up notifications for missed calls, SMS, voicemail, and online faxing.
Secure, reliable, and easy-to-manage virtual phone service
A secure VoIP service
RingCentral employs a comprehensive security strategy to protect its virtual phone service and its users. Aside from high-level encryption that protects VoIP phone calls, there are other measures employed including regular data center audits, multi-factor authentication and single-sign-on for account protection, and advanced account management and administration.
Hosted in multiple data centers for superior redundancy and reliability
To ensure consistent high quality of service for all users, RingCentral hosts its cloud phone service in multiple data centers with multiple servers in different locations across the US. In the event that one server or data center encounters some issues, then others can step up and take over.
With online dashboard for easy VoIP phone service access and management from anywhere
Access and manage RingCentral through an online dashboard on your computer or mobile phones. From there, you can add and delete business phone numbers and virtual extensions, grant admin and user roles and permissions, and even check call logs to get insights on how your company is using the system. No need to hire specialized manpower to manage your VoIP phone system.
VoIP Phones, Devices, and Equipment
Maximize VoIP services with top-of-the-line IP desk phones
To make the most out of your VoIP telephone services, RingCentral offers high-quality desktop VoIP phones that utilize standard SIP protocols and integrate seamlessly with your cloud communications solutions. Choose from different IP phone models from trusted brands like Cisco and Polycom. No complicated setup, just PLUG AND RING®.
Use analog phones to make VoIP calls
If you want to use your existing phone to make internet calls, you can do that as well. You just need an Analog Telephone Adapter (ATA), which digitizes analog voice data so that it can be transmitted over the Internet.
No IP desk phones? Use your PC or MAC as a softphone
Turn your PC or MAC into your own phone. Download the RingCentral Desktop App to make and receive VoIP calls from your personal computer or laptop. In addition, you can also send a virtual fax or SMS and even start or join an audio or video conference.
Make and receive calls using your iPhone or Android Phone
Don’t be tied to your desk. Enjoy your freedom and take your phone service with you anywhere you go. As usual, you can make long-distance and international calls. You can also access RingCentral through your iPhone or Android phone with a unified mobile app and stay connected to your growing business wherever you are.
RingCentral MVP™* plans for your small business PAY ANNUALLY AND SAVE UP TO 33%
VoIP phone service for business
The popularity of VoIP across all kinds of businesses has driven many service providers offering this technology to lower their costs in order to attract more clients. As such, it’s easy to fall for a VoIP provider that offers the cheapest solutions.
You as the consumer shouldn’t be looking at the initial price alone but at the total cost of ownership, which is the sum of acquiring, deploying, and operating a VoIP phone system over its entire life cycle. Be sure to look at the upfront, deployment, operational, and upgrade costs.
- Upfront costs
Comprehensive, high-quality systems naturally come with higher upfront costs, but they are more reliable and easier to maintain—and still offer 30% cost savings over legacy phone solutions. Outside of the VoIP service package, you should also take into account the cost of headsets, webcams, and a strong network connection to ensure call quality.
- Deployment costs
Get a service provider to design, implement, and configure your VoIP system. Then you’ll need to hire experts to teach your employees how to use the system properly and effectively. A more experienced, knowledgeable provider can have all these covered for you.
- Operational costs
Think of the monthly recurring costs, which may be dependent on the plan you choose. For instance, there are companies that offer long-distance calls per minute and there are others that provide unlimited calls for a fixed monthly fee. If you are managing your VoIP system on your own, you also have to consider the power, cooling, and maintenance costs on a monthly basis.
- Upgrade costs
Be sure to set aside some budget for when you need to make any upgrades. Then again, if you chose a hosted service provider, you don’t have to worry about anything.
Voice over Internet Protocol (VoIP) is the way to go for businesses
Internet phone lines allow business continuity
What if the internet in your area stops working? This is a common apprehension among business owners and managers who are considering switching to VoIP. They think that if the internet stops working, there is no way to make a call. Let's not even get started on traditional phones, which use cables and other hardware that can be compromised by a fire or destroyed by an earthquake.
When disaster strikes or power goes out, your employees will have a hard time communicating with each other and customers won't be able to reach them. If you fail to recover quickly, you'll suffer a huge loss in terms of production and customer confidence and deal with regulatory fines.
Healthcare facilities, for example, need to abide by the provisions included in the Health Insurance Portability and Accountability Act (HIPAA). Otherwise, they could lose a huge amount of money on sanctions and penalties.
This is not a problem with a hosted VoIP system, which sits at a protected data center. It is monitored around the clock. So if something happens in your place of business, calls will be forwarded to another location.
VoIP’s advanced call forwarding feature gives you the capacity to choose where and how your calls are forwarded so you don’t have to lose productivity in case of a disaster or a power outage. So even if it’s impossible to answer your office desk phone, you still have a secondary device like your laptop or smartphone you can use to communicate with collaborators and customers.
Frequently asked questions (FAQ) about VoIP services
Can VoIP be used for Fax?
VoIP has paved the way for other means of leveraging the internet to send digital files over IP transmissions. Virtual fax is one of those. While VoIP itself is not used to send fax over the internet, the concepts are pretty similar. The main difference is that the transmission is one way and the payload is a soft or hard copy of documents. The same goes for other modern systems that use IP transmissions like home security systems. Similar to virtual fax and VoIP, home security cameras use IP transmission to remotely transmit footage to cellphones and other streaming devices. The possibilities are virtually endless.
More resources about VoIP and Internet Phone services
What is VoIP and how it works
How virtual phone call works
VoIP Phone system
Internet phone service
Virtual phone service
Small business phone service
More Security features
Data center overview
Roles and permissions
*RingCentral Office is now RingCentral MVP. All references to "RingCentral Office," whether in terms of service, advertising or product descriptions, mean "RingCentral MVP".