SECURE VoIP

Cloud VoIP Phone Service

RingCentral provides reliable, high-quality phone service anywhere you have internet access.

RingCentral VoIP (voice over internet protocol) is part of a secure, reliable cloud communications platform that eliminates the need for on-premise PBX hardware. With mobile apps, online meetings, and business SMS, it’s more than a phone system, it’s comprehensive hosted business communications at its best. Manage all of your business communications with your computer or mobile device from any location—there’s no additional hardware necessary. Best of all, RingCentral provides simplified billing, free onboarding services, and 24/7 customer support as part of your service plan.

RingCentral is the industry-leading provider of VoIP services

Made for business

The modern VoIP system not only provides a reliable and unlimited telephony solution but it also includes features like caller ID, video conferencing, SMS, and even faxing to help businesses communicate better.

Easy and simple setup

No complicated installations needed. RingCentral can easily be configured based on the communication needs of your organization. Have your virtual phone service up and running in a day or less.

Mobile and flexible VoIP system

The best part about IP-based virtual phone service is that it leverages the internet by letting you make calls, host and join conferences, and send and receive fax and SMS from anywhere.

No hardware needed

Unlike on-premise systems that require expensive hardware like servers and PBX boxes, RingCentral only needs internet-connected devices like computers, laptops, and mobile devices to work. Just log in to your RingCentral account and you are ready to go.

24/7 customer support

From implementation to technical support, RingCentral stands by your business with our award-winning customer support team 24/7. This is not just for problems and technical issues-your business can look to us for consultations and best-practice recommendations.

Robust phone service plans

Get the most advanced unified communications solution in the industry for your business. Your single (affordable!) RingCentral plan includes VoIP, cloud PBX, conferencing and more features for your business.

Message. Video. Phone. Together.

Video: Message. Video. Phone. Together.

What to Expect from RingCentral’s VoIP Solutions

All-inclusive virtual phone service features in one phone plan
No separate phone bills for different phone service functionalities

RingCentral’s VoIP solution is part of an all-inclusive virtual phone system that includes internet fax, voice, text, conferencing and more. With transparent VoIP plans and pricing, you can expect no surprises on your next bill. No hidden fees or extra premium charges for additional features.

VoIP telephone service working with virtual PBX

Get advanced routing capabilities through a hosted PBX system. This way, all incoming calls are automatically routed to the right person or department, giving your business a more professional image.

Premium inbound call management features

Aside from advanced call routing capabilities, RingCentral also offers different call management features to help you communicate more effectively. Customize how incoming calls are handled during and after business hours, set up a dial-by-name directory, and use a multi-level auto attendant. All this makes it easier for callers to reach your business.

Customizable user experience

End-users are also able to personalize how they receive their calls, which includes customizing call screening to identify callers, forwarding calls to multiple phone numbers simultaneously or chronologically, and setting up notifications for missed calls, SMS, voicemail, and online faxing.

Secure, reliable, and easy-to-manage virtual phone service

A secure VoIP service

RingCentral employs a comprehensive security strategy to protect its virtual phone service and its users. Aside from high-level encryption that protects VoIP phone calls, there are other measures employed including regular data center audits, multi-factor authentication and single-sign-on for account protection, and advanced account management and administration.

Hosted in multiple data centers for superior redundancy and reliability

To ensure consistent high quality of service for all users, RingCentral hosts its cloud phone service in multiple data centers with multiple servers in different locations across the US. In the event that one server or data center encounters some issues, then others can step up and take over.

With online dashboard for easy VoIP phone service access and management from anywhere

Access and manage RingCentral through an online dashboard on your computer or mobile phones. From there, you can add and delete business phone numbers and virtual extensions, grant admin and user roles and permissions, and even check call logs to get insights on how your company is using the system. No need to hire specialized manpower to manage your VoIP phone system.

VoIP Phones, Devices, and Equipment

Maximize VoIP services with top-of-the-line IP desk phones

To make the most out of your VoIP telephone services, RingCentral offers high-quality desktop VoIP phones that utilize standard SIP protocols and integrate seamlessly with your cloud communications solutions. Choose from different IP phone models from trusted brands like Cisco and Polycom. No complicated setup, just PLUG AND RING®.

Use analog phones to make VoIP calls

If you want to use your existing phone to make internet calls, you can do that as well. You just need an Analog Telephone Adapter (ATA), which digitizes analog voice data so that it can be transmitted over the Internet.

No IP desk phones? Use your PC or MAC as a softphone

Turn your PC or MAC into your own phone. Download the RingCentral Desktop App to make and receive VoIP calls from your personal computer or laptop. In addition, you can also send a virtual fax or SMS and even start or join an audio or video conference.

Make and receive calls using your iPhone or Android Phone

Don’t be tied to your desk. Enjoy your freedom and take your phone service with you anywhere you go. As usual, you can make long-distance and international calls. You can also access RingCentral through your iPhone or Android phone with a unified mobile app and stay connected to your growing business wherever you are.

RingCentral MVP™* plans for your small business PAY ANNUALLY AND SAVE UP TO 33%

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Benefits of VoIP

Get secure VoIP service with optimum reliability

RingCentral VoIP service is encrypted with secure voice between endpoints on the network—including desk phones, RingCentral for Desktop, and, with VoIP calling enabled, the RingCentral mobile app.

Why does this matter for your business? Secure VoIP service ensures that your business communications are protected from service interruption threats such as natural disasters, power outages, and malicious attacks. Without a secure, reliable VoIP network, downtime can have dire consequences for your bottom line. For example, with a traditional PBX, a simple power outage could result in lost customers or prospects who are attempting to call your business, which ultimately results in loss of profits.

RingCentral provides businesses with carrier-grade reliability and security, with Tier 1 network centers and 24/7 monitoring to ensure your service isn’t disrupted. RingCentral’s geographically dispersed data centers provide redundant layers of security—at the perimeter, at the service delivery layer, and with SSL-encoded web applications.

To ensure the best possible call quality on all of your phone calls, RingCentral offers customers the tools to check your internet connection speed as well as instructions on how to configure your router properly. Keep in mind that several key factors can impact the quality of service (QoS)—including routers that prioritize voice traffic over lower-priority traffic, such as large downloads. To see if your current bandwidth can support VoIP, test it for free here.

 

Empower your workforce with mobile-ready VoIP

As the leading business VoIP provider, mobility is at the heart of RingCentral’s VoIP solution. RingCentral’s service is mobile-ready and is ideal for bring your own device (BYOD) initiatives. RingCentral for iPhone® and Android™ makes and receives VoIP-enabled calls and can switch networks seamlessly without dropping calls. With the mobile app, employees are empowered to work the way they want on their favorite device—all while maintaining a unified business identity.

For IT administrators and small-business owners alike, a centralized dashboard makes management easy and efficient. The entire VoIP system, including all extensions and company locations, can be managed from anywhere, on any device. Whether your workforce is distributed across business locations, working remotely, and even using a home phone, keep them connected as if they never left the office. The full-featured app boosts productivity and provides employees with voice, fax, text, conferencing, and online meetings—anywhere there’s an internet connection. View all the benefits of a cloud VoIP system here.

 

All-inclusive pricing simplifies billing and eliminates hidden costs

You can expect all-inclusive pricing and one consolidated bill from RingCentral—eliminating complex management and billing associated with multiple vendors.

RingCentral’s VoIP hosting service is part of an all-inclusive service, which means you get voice, fax, text, audio conferencing, online meetings—plus mobile and desktop apps in one plan. With transparent plans and pricing, you know exactly what you are paying for—there are no hidden fees or charges beneath the surface. In addition to offering a robust feature set, RingCentral provides unlimited long-distance calling in the US and Canada, and toll-free minutes are included in all RingCentral MVP plans.

Traditional on-premise PBX systems have hidden costs that are difficult to estimate upfront. Besides the obvious price tags on PBX hardware, software licensing, and new telephones, these are a few hidden PBX costs to consider:

  • Maintenance contracts
  • PBX replacement and upgrade parts
  • Cost of connecting multiple locations
  • Telecom charges for local, long-distance, international calling,* or toll-free calls
  • Added costs for standalone services, such as online faxing or audio conferencing

Learn more about calculating the real cost of a business phone system and how cloud VoIP services compare with other types of telephony.

 

RingCentral offers comprehensive, responsive customer support

From the moment you become a RingCentral customer, you are fully supported by a team of product and customer success experts who deeply understand how to service VoIP, and can help keep your entire phone system running smoothly. In addition to providing 24/7 customer support, RingCentral ensures customer success with free, comprehensive onboarding.

The onboarding process provides new customers with network readiness information, phone number transfer instructions, guided implementation, and training sessions. You will have a dedicated account manager to deliver product expertise and recommendations so your RingCentral system evolves with your company’s needs and the latest innovative solutions businesses require to stay at the forefront of communications.

RingCentral actively seeks customer involvement in product feedback and development. Learn more about the latest features by participating in customer beta programs. Plus, release notes, webinars, and other useful product resources are available to RingCentral customers as soon as features are released, so you can stay up to date with the latest innovations.

*International calling rate may apply.

 

VoIP phone service for business

VoIP definition: What does VoIP stand for?

Voice over Internet Protocol refers to the technology that allows us to make and receive phone calls over the Internet in real time. It is a set of protocols working together to deliver internet telephony functions similar to regular phone lines or PSTN (public switched telephone network). The difference is that VoIP phone service provides flexibility and mobility that is not possible with traditional telephony. By delivering voice calling functions over internet connections, it allows anyone to use Voice over IP from anywhere via their laptops, desktops, or smart devices.

 

What are the advantages and disadvantages of VoIP services against traditional telephony?

Traditional phone services
  • Pay thousands of dollars for on-site hardware
  • No free calls-long distance and international calls are costly and paid per minute
  • Business features come with extra cost
  • Requires additional physical cable lines for expansion
  • Can remain active during outages
VoIP
  • No expensive hardware required, so you save money up front
  • Free VoIP calls-long distance calls, if not entirely free, only require nominal fees
  • Comes with standard business features like call forwarding, voicemail, and others
  • Additional extensions require a few clicks or taps on admin control panel
  • Needs the internet to deliver service

VoIP Cost

The popularity of VoIP across all kinds of businesses has driven many service providers offering this technology to lower their costs in order to attract more clients. As such, it’s easy to fall for a VoIP provider that offers the cheapest solutions.

You as the consumer shouldn’t be looking at the initial price alone but at the total cost of ownership, which is the sum of acquiring, deploying, and operating a VoIP phone system over its entire life cycle. Be sure to look at the upfront, deployment, operational, and upgrade costs.

  • Upfront costs
    Comprehensive, high-quality systems naturally come with higher upfront costs, but they are more reliable and easier to maintain—and still offer 30% cost savings over legacy phone solutions. Outside of the VoIP service package, you should also take into account the cost of headsets, webcams, and a strong network connection to ensure call quality.
  • Deployment costs
    Get a service provider to design, implement, and configure your VoIP system. Then you’ll need to hire experts to teach your employees how to use the system properly and effectively. A more experienced, knowledgeable provider can have all these covered for you.
  • Operational costs
    Think of the monthly recurring costs, which may be dependent on the plan you choose. For instance, there are companies that offer long-distance calls per minute and there are others that provide unlimited calls for a fixed monthly fee. If you are managing your VoIP system on your own, you also have to consider the power, cooling, and maintenance costs on a monthly basis.
  • Upgrade costs
    Be sure to set aside some budget for when you need to make any upgrades. Then again, if you chose a hosted service provider, you don’t have to worry about anything.

Voice over Internet Protocol (VoIP) is the way to go for businesses

Businesses that streamline their workflows and optimize their operations are the ones that usually have a better chance at success. With massive, real-world benefits like the ones listed below, it’s easy to see that VoIP improves not only business communications but also business productivity.

A digital phone system without the huge capital investment

Legacy systems can get really expensive. In fact, they’re up to 30% more expensive than a virtual phone solution. All the system upgrades, changes, maintenance, and repairs can take their toll on your company’s budget. Setup and reconfiguration require time and are usually a cause of disruption. This is not the case when you’re using hosted VoIP phone systems, with which deployment doesn’t take time and all updates and repairs are handled by the provider.

 

VoIP solutions wherever you go

If your business has multiple locations, you need just as many hardware units and phone lines to ensure a certain level of service mobility. This is not a problem with VoIP, which allows you to make and receive calls from any device. It practically follows you wherever you go.

As long as there is an internet connection, the sales manager can contact field staff for an urgent task and a customer service rep working from home can easily address a complaint to avoid the customer’s ire. If you have to transfer a call to a colleague who’s working remotely, you don’t need to ask customers to call a different number.

 

IP phone service that scales as you grow

So you’ve opened up a new location and need more phones for your employees. But how many will you actually use over the next year? You better estimate carefully so you don’t spend precious money on phone lines that’ll end up untouched.

 

VoIP solutions mean unmatched functionality

There is definitely more to VoIP than just making or receiving calls. Apart from the basic features you get from traditional systems, modern VoIP systems can incorporate a host of other helpful communications tools, such as instant messaging, teleconferencing and video conferencing, virtual faxing, call recording, and more.

And yes, VoIP is capable of supporting fax through virtual faxing. It allows you to send and receive faxes without purchasing an actual machine and, by extension, paper and toner. All fax messages, as well as voicemails, can be forwarded to and stored in a single location.

Gather your employees anytime using the video conferencing feature if you have to discuss important issues. You may also use real-time team messaging if you have to simultaneously work on a task and get things done fast. All these work no matter where your employees are and whatever device they are using.

The abovementioned features are just some of the things that make VoIP such an efficiency booster for businesses of any type and size. Having access to advanced productivity tools allows workflows to be streamlined and empowers employees to multitask as the need arises.

Let’s say one of your sales agents is on a call within a queue. While waiting, he or she can browse through voicemail-to-text transcriptions from their email inbox or maybe archive or forward fax with the click of a mouse. You’ll be surprised to see the numerous features and a brand-new world of possibilities with a sophisticated VoIP phone service.

 

VoIP solutions make for easy integration

Integrating traditional phone systems with other systems your business uses is no easy task. In fact, it is incredibly difficult—as any company that’s experienced it could attest. With VoIP, this issue is nonexistent.

One of the things that make the adoption of VoIP technology appealing is the fact that it is capable of integrating with many business systems you and your employees are already familiar with, especially when you have phones that work with VoIP. As such, onboarding would be a cinch. This is possible because VoIP calls harness the power of the internet. For instance, an integration with Outlook® allows you to send and receive a fax or make outbound calls through that program.

Integrating business analytics is also relatively simple with VoIP. With actionable insights at your disposal, your business will be able to monitor and improve processes to further enhance your overall efficiency, connectivity, and productivity.

 

Internet phone lines allow business continuity

What if the internet in your area stops working? This is a common apprehension among business owners and managers who are considering switching to VoIP. They think that if the internet stops working, there is no way to make a call. Let's not even get started on traditional phones, which use cables and other hardware that can be compromised by a fire or destroyed by an earthquake.

When disaster strikes or power goes out, your employees will have a hard time communicating with each other and customers won't be able to reach them. If you fail to recover quickly, you'll suffer a huge loss in terms of production and customer confidence and deal with regulatory fines.

Healthcare facilities, for example, need to abide by the provisions included in the Health Insurance Portability and Accountability Act (HIPAA). Otherwise, they could lose a huge amount of money on sanctions and penalties.

This is not a problem with a hosted VoIP system, which sits at a protected data center. It is monitored around the clock. So if something happens in your place of business, calls will be forwarded to another location.

VoIP’s advanced call forwarding feature gives you the capacity to choose where and how your calls are forwarded so you don’t have to lose productivity in case of a disaster or a power outage. So even if it’s impossible to answer your office desk phone, you still have a secondary device like your laptop or smartphone you can use to communicate with collaborators and customers.

 

Frequently asked questions (FAQ) about VoIP services

What is the best VoIP phone service?

What makes the best VoIP phone service is not only about facilitating calls over the internet. It is also about providing users the best communications experience possible. As an industry leader in unified communications, RingCentral is not just a means to call over the internet. They provide a seamless cloud communications solution where users can call, text, fax, live chat, and even host and join video meetings from one unified platform.

 

How much does VoIP cost?

A typical hosted VoIP phone system generally costs between $20 and $45 per user. Of course, it will depend on the features, capabilities, and the VoIP provider itself. You can check the RingCentral plans and pricing section above to see which plan fits your business needs. Whether you are a small business, a mid-sized business, or big enterprise, you will find that RingCentral can seamlessly fit into how your organization operates. Plus, more than just a VoIP service that allows for unlimited calling across North America (US and CA), RingCental offers an industry-leading unified communications solution that not only gives you a calling plan, but also provides you with a central hub for both communications and collaboration.

 

What is the best VoIP service for home-based and telecommuting employees?

If you have employees that work away from the business’ home base, the top VoIP phone service for them would be the one that allows them to feel connected to the company even if they are not physically in the office. With the RingCentral App, telecommuting employees no longer have to use their home phones for work. Also, it provides your workforce a central communications hub where team collaboration is encouraged through voice, fax, text messaging, live chat, and even online meetings.

 

Does VoIP require a service provider?

Any business can technically implement their own VoIP phone solution with the right combination of IT infrastructure to support it and the skills and knowledge to make it happen. Unfortunately, the amount of capital investment needed to do that is staggering. Cloud communication providers like RingCentral are able to offer businesses VoIP services with advanced features like cloud PBX, automated-attendant, answering rules, call forwarding, hold music, caller ID, call blocking, and more with flexible plans and pricing by hosting the services on their own secure, multi-tiered, and redundant cloud IT infrastructure and leveraging the internet for delivery of service.

 

Is there a free VoIP service?

There are direct-to-consumer VoIP services that do not require payment. WhatsApp, Viber, and even Facebook Messenger are basic mobile VoIP apps that facilitate calls over the Internet. These apps, however, are more for personal use and not suited for business communications. If you want to project a professional image, a VoIP phone system is the way to go, especially with its advanced features that are designed to help organizations communicate better with their customer base. It is not free, but RingCentral’s flexible VoIP plans and pricing will allow your business to have one bill to cover your communications needs with predictable fees and no surprise costs.

 

What is VoIP used for?

Most contact centers and call centers leverage VoIP technology as their telephony component because of its more affordable price when compared to traditional carriers. Aside from facilitating calls over the internet, VoIP is also used as the audio component for most video conference calling solutions. While there are other technologies at work for video calls and video conferencing, VoIP is usually the one responsible for allowing participants to actually talk with each other.

 

Can VoIP be used for Fax?

VoIP has paved the way for other means of leveraging the internet to send digital files over IP transmissions. Virtual fax is one of those. While VoIP itself is not used to send fax over the internet, the concepts are pretty similar. The main difference is that the transmission is one way and the payload is a soft or hard copy of documents. The same goes for other modern systems that use IP transmissions like home security systems. Similar to virtual fax and VoIP, home security cameras use IP transmission to remotely transmit footage to cellphones and other streaming devices. The possibilities are virtually endless.

 

More resources about VoIP and Internet Phone services

What is VoIP and how it works

How virtual phone call works

VoIP Phone system

Internet phone service

VoIP Network

Virtual phone service

VoIP Provider

Small business phone service

VoIP Caller

More Security features

Single Sign-on

Data center overview

Roles and permissions

*RingCentral Office is now RingCentral MVP. All references to "RingCentral Office," whether in terms of service, advertising or product descriptions, mean "RingCentral MVP".

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