Business Phone Numbers
What is a Business Phone Number?
A business phone number can be your official and direct link so that clients, partners, and others can reach and identify your business. Your business phone number can help solidify your company brand, establish your identity, and enhance your network, whether you're a small business or an enterprise.
When you have an official business phone number, you don't need to give out your personal phone number. Your business phone number becomes your direct inward dialing (DID) number.
Used with a VoIP provider, you can use your business phone number on several devices and in different locations— even while on the go.
Getting your business phone numbers is easy. Just choose a trusted service provider that will give you your desired phone number, select a pricing plan based on what you need, and pay (generally every month). But which business phone number should you get to maximize its use?
RingCentral offers you different types of business phone numbers you may need.
Different Types of Business Phone Numbers
A unique and dedicated business phone number can benefit your company or business. It allows your clients to reach you faster, contact the business directly, and help to maintain a professional image. However, different business phone numbers may cater to your client's needs. Discover the different types of business phone numbers that best suit your company.
Why should you get a business phone number?
Your company telephone number is the number one point of contact customers have with your company.
While there’s been an increase in the use of other point-of-contact channels like email, videoconferencing, and chat, there is nothing more reassuring than having an actual person answering your call after being on a call queue. Having business phone numbers, such as dedicated toll-free phone numbers, for your company and its branches also adds to your credibility as an organization.
Conventional landlines, however, have limitations. You’d need to spend more on features like SMS text messaging, fax, voicemail-to-email, and call forwarding options to get the most out of it. Having an on-premise PBX could help, but it would require you to set up on-site hardware that will cost you thousands upfront.
Fortunately, RingCentral, a trusted VoIP service provider, offers affordable business phone numbers supported by one of the best virtual phone systems in the industry. Instead of conventional landlines, your company gets a virtual phone number not tied to physical lines. RingCentral business phone numbers can be accessed from anywhere and on any mobile device, so employees won’t need to use their personal cell phone plans to make calls. They can simply use the RingCentral mobile app and use their company number.
Regular landlines
- Expensive on-site hardware paid up-front
- Complex implementations mean additional fees
- Early termination fees for required contracts
- Service and hardware upgrades come at a price
- Premium technical support calls for additional fees
- Maintenance requires specialized manpower
- Service changes require lengthy processes
Virtual phone service
- Does not require on-site hardware
- Quick and easy implementations
- No long term contracts that tie down your business
- Upgrades and updates are rolled out for free
- Free 24/7 technical support
- Configure and manage the system from anywhere
- Easily add or re-assign digital lines and extensions
RingCentral Features You Can Have with Your Business Phone Number
Auto-attendant and Call Routing
Handle all incoming phone calls with an automatic answering service and route them to the right person or department. When you customize this feature, you can even hire professional voice artists to give your callers the best first impression.
Business Phone System’s Answering Rules
Change how your company answers incoming phone calls. If you want, you can set your business hours where all calls during your 9-5 shift will be answered and routed, while calls outside those hours can go straight to voicemail.
Hold Music or Messages
Reduce the stress of waiting for a response when a client calls your business phone number. Play music or broadcast business communications like new promos or new policies while the caller is on hold. You can modify your on-hold music or messages in cloud telephony.
Call Forwarding
Let your employees take their calls from wherever they are. With RingCentral, you can forward business calls to their personal cellphone, home phone, or any other telephony device. Employees can even customize how they can forward calls to different numbers. Calls forwarded can be sent to different numbers chronologically, simultaneously, or a mix of both.
Call Screening
Have complete control over who can reach you. Accept calls, ask callers to identify themselves, or outright block specific numbers or unwanted callers. Users can even send calls directly to voicemail and use of the voicemail-to-email feature from RingCentral.
Caller ID
Let your employees take their calls from wherever they are. With RingCentral, you can forward business calls to their personal cellphone, home phone, or any other telephony device. Employees can even customize how they can forward calls to different numbers. Calls forwarded can be sent to different numbers chronologically, simultaneously, or a mix of both.
Why customers choose RingCentral
Specially made for business
Access features and functionalities designed to help your business and your workforce communicate better. Get unlimited VoIP and conferencing with features like SMS, faxing, and team messaging, straight from your mobile phone.
Mobile and flexible cloud-based system
The modern business phone system not only provides a reliable telephony solution but also includes VoIP features like caller ID, video conferencing, SMS, and even faxing to help businesses communicate better.
Quick and convenient installation
No need for complicated business phone system installations for your local business. Have your phone service up and running in a day. Easily configure and manage your phone system from an online dashboard.
Secure and reliable cloud phone system
RingCentral provides you peace of mind knowing that all your business communications are protected during the entire transmission journey. Data travels through encrypted networks with layers of authentication for additional security.
Premium technical support
From day one, RingCentral will assist you in setting up and configuring your business phone system. Our award-winning customer support team will provide you with expert technical business phone service support, consultations, and best-practice recommendations.
Great value with no hidden costs
Get a single, all-inclusive bill with no hidden costs. RingCentral even provides both small business owners and local business enterprises with a powerful cloud communications system for one affordable price. No additional fees for premium features.
RingCentral MVP™* plans for your small business
PAY ANNUALLY AND SAVE UP TO 40%
Standard
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24-hour meeting duration
- Quality-of-service reports
-
Popular integrations including
Microsoft 365, Google Workspace, Slack,
and more - 24/7 support
Premium
Message, Video, Phone, Open API
- Automatic call recording
- Single Sign-on
- Multi-site admin and management
- Up to 8-digit extensions with site codes
- Hot desking
- Advanced call handling including whisper, barge, and more
- Video meetings with up to 200 participants
- Real-time analytics
- Popular CRM integrations with Salesforce, Zendesk, and more
- Industry-specific integrations with Canvas, Smarsh, and more
- Developer platform and custom integrations
Compare plans
|
Most popular
Not available
Essentials
Buy now
Try free
|
Standard
Buy now
Try free
Contact sales
View Demo
|
Best value
Premium
Buy now
Try free
Contact sales
View Demo
|
UltimateContact sales Contact sales View Demo |
|
|---|---|---|---|---|
|
Pricing
|
Annually: $19.99/user/mo
Monthly: $29.99/user/mo |
Annually: $27.99/user/mo
Monthly: $37.99/user/mo |
Annually: $34.99/user/mo
Monthly: $44.99/user/mo |
Annually: $49.99/user/mo
Monthly: $59.99/user/mo |
Business phone or toll-free numbers
One phone number for calling, team messaging,
and video
meetings access.
Each user gets a dedicated phone number at no additional cost. Essentials
edition doesn't include video meetings.
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Toll-free
minutes
Inbound Toll-free
minutes
Included minute allotment varies by tier. Toll-free minutes
are pooled across the account, regardless of number of lines. Additional minutes available for purchase.
Learn
more
Included minute allotment varies by tier. Toll-free minutes
are pooled across the account, regardless of number of lines. Additional minutes available for purchase.
Learn
more
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Unlimited calls within the US/Canada**
Unlimited calling/phone calls within the US
and CA. Plus, choose from affordable and convenient international calling plans
that fit your business. Terms and conditions may apply.
Learn more
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Enhanced Business SMS
Designed to meet latest carrier requirements and improve deliverability. Included SMS allotment
varies by tier. Additional SMS available for purchase. Available upon request.
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Voicemail-to-text
Automatically convert voicemail messages into text form so users can screen
messages easily and respond to the most important call first.
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Visual voicemail and voicemail-to-email
Access voicemail messages from your desk and
mobile phones, email, desktop app, and online account.
Learn
more
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Team messaging
Collaborate more effectively with colleagues,
clients, and contractors with team messaging, task assignment, calendar sharing,
and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box,
Google Drive, OneDrive, and more.
Learn
more
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Document sharing
Access
documents and files stored on your computer or your Google Drive, Box, OneDrive,
and Dropbox accounts and easily share them with your team members.
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Call management and phone system
administration Sophisticated call management, enabling you
to configure your phone system across the entire company, regardless of location
or device. Optimize communication with custom admin and user configurations
online or using the mobile app.
Call management features include:
*Not available with Essentials.
Learn
more
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Mobile apps for iOS and Android
Whether you're an Apple or Android user, you can use your smartphones and
tablets to make and receive calls, join and host meetings,
team message coworkers and partners, send and receive faxes and texts, set up
and join conferences, and configure phone system settings, notifications, and
voicemail.
Learn
more
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
High-definition (HD) voice
To consistently deliver the highest HD quality possible, RingCentral utilizes
the Opus Interactive codec for audio and video, as well as the G.722 codec for
audio.
Learn more
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Call log reports
Get a complete record of all your inbound and
outbound calls and faxes. View the name of the caller, the number or extension
dialed, as well as the time, date, and duration of the call.
Learn
more
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Phone rental options: desk and
conference phones Rent any desk phone or conference phone for a
low monthly price.
Contact sales for details and pricing.
Learn
more
|
Included in plan
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Add Video Pro and Video Pro+ users
Administrators can add Video Pro and Video
Pro+ users from within MVP.
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Unlimited internet fax
Send and receive faxes from your computer, mobile device, Microsoft Outlook,
cloud storage providers (such as Dropbox), and more.
Learn
more
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Unlimited audio conferencing
Host an
unlimited number of audio conference calls, with up to 1,000 attendees per
conference. Each user gets unique host and participant access codes.
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Video meetings and participants
Hold video meetings with screen sharing,
in-meeting public and private chat capabilities—anytime, anywhere, on any
device.
Maximum
number of participants varies by the video platform:
Premium with RingCentral Video (up to 200) Standard with RingCentral Video (up to 100) |
Available as an add-on
|
Up to 100 people
per video meeting
|
Up to 200 people
per video meeting
|
Up to 200 people
per video meeting
|
|
High-definition (HD) video
RingCentral delivers crystal-clear HD quality video and voice.
Learn more
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Quality-of-service reports
Gain the ability to proactively review
overall RingCentral system health and diagnose quality issues impacting users. A
holistic overview of quality measured by location, endpoint, codec, ISP, and
more enables
easier monitoring and faster troubleshooting.
Learn
more
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Popular integrations including Microsoft 365,
Google Workspace, Slack, and more
RingCentral offers the largest ecosystem of integration apps in the
communications and collaboration space to maximize productivity and efficiency.
Get integrations for bots, AI, analytics, archiving, automation, productivity,
and more.
Learn
more
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
24/7 support
Unlimited chat and phone support.
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Multi-level auto attendant
Answer callers automatically with customized
greetings, and ensure every call is directed to the right employee or
department.
Learn
more
Auto-attendant is a virtual receptionist
service that greets your callers and routes them to employees, departments, or
to any phone in the world (i.e. an employee's mobile phone, an office deskphone,
or a virtual phone on the RingCentral app).
With the multi-level auto attendant feature, you can create rules to handle
incoming calls for multiple office locations or language selections. For
example:
“Press 1 for our New York office. 2 for Chicago office. 3 for Los Angeles
office.” OR
“Press 1 for English. Marque 2 para Español.”
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Professional implementation
Get the most out of RingCentral with a
portfolio of professional and personalized services, ranging from planning,
designing, and implementation to project management, ongoing support, and
consulting.
Learn
more
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Call recording
Automatic call recording: Set your
RingCentral phone system to automatically record inbound and outbound calls for
individual users or inbound calls for departments.
On-demand call recording: Allows Users to
manually record phone calls anytime using an IP Phone provisioned with
RingCentral, Forwarding Number, or RingCentral Phone for Mobile.
Learn
more
|
Available as an add-on
|
On-demand
|
Automatic
|
Automatic
|
|
Compatible with RingCentral Rooms™ (add-on)
Turn any space into a conference room.
Learn
more
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Compatible with RingCentral Room Connector (add-on)
Room Connector allows room conferencing systems on legacy hardware with SIP-based endpoints (third party endpoints) to connect and access video meetings on RingCentral.
Learn
more
|
Available as an add-on
|
Included in plan
|
Included in plan
|
Included in plan
|
|
Single Sign-on
Users can log in to RingCentral automatically with their corporate credentials.
Reduce the IT cost of assisting in password recovery and benefit from a central
authentication point that securely accesses your RingCentral service from any
device.
Learn
more
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Included in plan
|
|
Multi-site admin and management
Get the flexibility to manage and support
your branch offices based on their unique operational needs.
Learn
more
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Included in plan
|
|
Up to 8-digit extensions with site codes
Simplified intra-site dialing for large multi-site customers.
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Included in plan
|
|
Hot desking
Allows users to log in to shared phones to access their own RingCentral
extensions, voicemail and greetings, and other features.
Hot desking lets employees share office desk phones while keeping their separate
extensions, greetings and voicemail access.
It enables companies to save costs of desk phones while still letting their employees remain productive. |
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Included in plan
|
|
Advanced call handling including whisper, barge,
and more
Advanced call management controls (monitor,
whisper, barge, takeover) to allow authorized users to listen in on employee
calls with clients to monitor the conversation, provide coaching, and facilitate
discussion.
Other
features include overflow call queues, user groups, and role-based access
control with customized roles/permissions.
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Included in plan
|
|
Real-time analytics
Gain
real-time insights into your RingCentral system and gather business-relevant
data, alerts, and reporting metrics.
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Included in plan
|
|
Popular CRM integrations with Salesforce, Zendesk, and more
Bring the functions and features of
RingCentral MVP into your business apps such as Salesforce, Zendesk, Microsoft
Dynamics, ServiceNow, etc.
Learn more
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Included in plan
|
|
Industry-specific integrations with Canvas, Smarsh, and more
Bring the functions and features of
RingCentral MVP into your vertical's business apps such as Canvas, Smarsh, etc.
Learn more
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Included in plan
|
|
Developer platform and custom integrations
RingCentral APIs let you create your own
custom applications and seamlessly integrate business communications into your
key business processes, so you can automate workflows, drive efficiency, and
gain valuable
insight from communications data.
Visit
Developer Portal
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Included in plan
|
|
Device status reports
Monitor
hard phone registration status globally and gain visibility into your devices'
history.
|
Available as an add-on
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
|
Device status alerts
Set up
automated monitoring rules and receive notifications when devices are offline.
|
Available as an add-on
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
|
Unlimited storage***
Store an unlimited* amount of documents, spreadsheets, presentation files,
contracts,
invoices, images, videos, and recordings.
*Retention period applies.
Store an unlimited* amount of content within your RingCentral app. This could be
documents, spreadsheets, presentation files, contracts, invoices, images, or
videos that you send as attachments within messages; or these could be the
recordings of your video meetings.
*Retention period applies. |
Available as an add-on
|
Available as an add-on
|
Available as an add-on
|
Included in plan
|
Business Phone Service
Frequently Asked Questions (FAQs)
- Local Number/s - A Local Number would cost $4.99 plus State and local taxes.
- Toll-Free Number/s - A Toll-Free Number would cost $4.99 plus State and local taxes.
- True Toll-Free Number (1-800) - A True 1800 Toll-Free Number would cost $4.99 plus a one-time $30.00 Setup Fee plus State and local taxes.
- Vanity Number - A Vanity Number would cost $4.99 plus a one-time $30.00 Setup Fee plus State and local taxes.