The RingCentral team and I are proud to announce Empower, a new wholesale model that allows our valued channel partners in the United States and Canada to fully own the customer relationship

What is Empower?

Empower is RingCentral’s customized wholesale channel, purpose-built for established MSPS, VARs, and systems integrators who fully own the customer relationship. You sell, deploy, bill, and support RingCentral UCaaS, CCaaS, and Al services under your own commercial framework. RingCentral provides the platform, the enablement, and the escalation safety net behind the scenes.

Joining our existing co-selling models Channel Harmony and IGNITE!, Empower represents our commitment to providing partners with multiple routes to market based on their business model, customer strategy, and growth objectives.

Apply to become an Empower partner today!

The full RingCentral stack: Available wholesale

Through Empower, partners gain access to RingCentral’s entire unified communications and contact center ecosystem under wholesale terms:

  • RingEX™ (Enterprise UCaaS): Consolidate voice calls, messaging, video meetings, and business fax into a single, high-reliability platform.
  • RingCX™ (Native CCaaS): Deliver omni-channel contact center capabilities to manage agents, optimize team performance, and elevate customer satisfaction.
  • AIR • AVA • ACE (Agentic Voice AI): Provide modern, integrated AI solutions that assist before, during, and after every customer interaction.

Why channel partners choose Empower

Here are the key elements of Empower:

  • You own the customer: Hold the contract, issue invoices directly, and provide first-line support. The primary commercial relationship remains with your brand, not RingCentral.
  • Fast lead to cash: Utilize self-service quoting, automated provisioning, and an optimized partner portal designed to compress sales cycles and accelerate revenue generation.
  • Commercial flexibility: Retain total authority over retail pricing, packaging, and profit margins on top of a transparent transfer-price model.
  • PSTN flexibility, your way: Select RingCentral-bundled transport, act as Carrier of Record in the US/Canada, or bring your existing carrier connections via BYOC+.
  • Enterprise AI, partner-ready: Demo, position, and monetize advanced AI capabilities powered by RingCentral’s ~$250M FY26 R&D investment.
  • Global scale, day one: Immediately access live deployments across multiple customer locations and satellite offices.

Built for the way you go to market

Recognizing that partners operate across diverse geographical and regulatory environments, Empower provides multiple distribution options that can be mixed and matched as your business grows:

  • Option 1: Markup resale: Utilize RingCentral PSTN with full sales and support ownership. No initial telecom licensing required.
  • Option 2: Carrier of record: Assume regulatory and tax responsibility for telephony in the US and Canada where you hold telecom licenses.
  • Option 3: BYOC+ (Bring your own carrier): Connect preferred carrier transport where existing regulation, peering agreements, or commercial terms offer strategic advantages.

Is RingCentral Empower right for you?

RingCentral Empower is tailored for partners who own full customer lifecycle management:

  • Headquarters in the United States or Canada
  • An established recurring revenue business model as an MSP, VAR, or Systems Integrator.
  • Proven Tier 1 technical support capabilities and SLA governance.
  • Existing billing infrastructure and financial stability to manage direct client contracts.
  • Sales, pre-sales, and solution architecture expertise in UCaaS and CCaaS.
  • A strategic commitment to driving long-term customer value.

To speak with our team and qualify for Empower, click here.

Originally published Sep 22, 2026