AI Communications
Today, we’re launching RingCentral AIR Pro (AI Representative), a voice-first, omnichannel conversational AI agent and orchestration studio designed to automate interactions, streamline operations, and drive measurable business outcomes.
AIR Pro is the next evolution of RingCentral’s AI Receptionist, built not to replace human communication, but to elevate it. By combining empathy with agentic intelligence, it understands intent, determines next best actions, and automates execution across voice and connected systems, helping organizations resolve more interactions, faster and more consistently.
Built natively on RingCentral’s communications platform, AIR Pro enables organizations to:
- Design AI agents using natural language. Zero-code required.
- Orchestrate routine and multi-step workflows across connected systems
- Deploy across voice, SMS, web chat, messaging, and social channels
- Measure and monitor performance in real time
- Continuously optimize containment and customer experience
AIR Pro brings human teams and AI agents together on a single voice-native platform. AI handles the repetitive, operational work while your people focus on conversations that require judgment, empathy, and expertise.
One unified interaction. No context lost.
Design, build, operate, optimize
AIR Pro is structured around a simple lifecycle:
All-in-one platform
From a single workspace, teams can configure intelligent agents aligned to their brand, workflows, and systems. Then, deploy and improve them continuously.
The engine that turns intent into action
At the core of AIR Pro is The Orchestration Studio, the structured decision engine that governs how every interaction is handled.
This isn’t a basic flow builder.
The Orchestration Studio allows organizations to:
- Define clear intent boundaries
- Design reasoning paths and verification logic
- Attach APIs and automate downstream systems
- Control escalation and handoffs
- Test and refine execution before launch
AIR Pro orchestrates structured logic in real time: selecting the right skill, executing the right action, and ensuring the interaction stays aligned with business rules.
- No developers required
- No external orchestration tools
- No fragmented AI stack
Just operational execution, built for business teams.
Built for business users
With AIR Pro, anyone can build an AI agent.
Business users can define goals in natural language, configure knowledge sources, and connect systems without writing code.
Simply describe what the agent should handle.
AIR Pro interprets intent and executes.
No heavy builds. No external orchestration tools. No fragmented AI stack.
Industry-ready accelerators, starting with healthcare
AIR Pro launches with industry-ready accelerators designed to help organizations move quickly and demonstrate measurable ROI.
Healthcare organizations can deploy templated CX workflows for common use cases such as:
- Patient identity and verification
- Q&A on clinical, medical, health information
- Handle and resolve billing inquiries
- Patient record management, including insurance
- Post visit follow-up
These accelerators offer a proven starting point, are fully customizable to each organization’s environment, and support deployment with 100+ EHR (Electronic Health Record) integrations.
And while healthcare is our initial focus, AIR Pro can be built across industries with additional accelerators rolling out over time.
AIR Pro is the foundation of RingCentral’s System of Outcomes, transforming communications from conversations into measurable business results.
Where conversations turn into outcomes
Basic AI answers and routes. AIR Pro resolves.
In addition to knowledge-based responses, AIR Pro supports action skills that invoke APIs and automate workflows dynamically.
Agents can:
- Open tickets
- Update CRM records
- Trigger downstream workflows
- Access enterprise data securely
- Schedule and confirm interactions
This transforms AI from simply engaging in conversations to executing real business outcomes.
Trust by design
AIR Pro does not require complex integrations and custom development. It is built directly into RingCentral’s enterprise-grade omnichannel infrastructure, unifying communications, intelligence, and automation in one voice-native system. With embedded guardrails, session controls, request policies, observability, and secure integrations, organizations can confidently scale AI across channels and teams.
Human and AI agents operate together with shared context that travels seamlessly across interactions and handoffs, delivering one unified experience with no context lost.
Monitor what matters
AIR Pro includes real-time analytics and operational visibility.
Teams can track:
- Session volume
- Resolution rates
- Containment levels
- Channel usage
- Top request drivers
- Knowledge ingestion status
This provides a clear view into how interactions perform—and where opportunities exist to improve.
Continuous optimization, measurable outcomes
AIR Pro doesn’t just monitor performance. It improves it.
Unresolved interactions are automatically clustered and grouped by theme, surfacing the most impactful containment gaps. From these insights, teams can create new Q&A or action skills in just a few clicks, immediately strengthening performance.
As the system evolves containment and resolution improve while transfers and operational costs decrease.
This continuous improvement loop drives measurable business outcomes:
- Increased containment by automating high-volume interactions
- Faster resolution through real-time, multi-step workflow execution
- Reduced operational cost by eliminating manual triage and data entry
- Higher customer satisfaction with seamless AI-to-human handoffs
- Reduced churn and increased revenue capture by resolving issues on first contact
ROI is built into the platform.
AIR Pro is AI designed for business performance, not experimentation.
The foundation for what’s next
By embedding agentic intelligence directly into the communications platform, we’re laying the groundwork for a new generation of AI agents that can orchestrate workflows, collaborate seamlessly across teams, integrate deeply into enterprise systems, and continuously learn and improve over time. This is the beginning of scalable, agentic AI purpose-built for business communications.
This is more than automation.
It’s the beginning of scalable, agentic AI for business communications.
Experience AIR Pro
If you’re ready to automate interactions without added complexity, increase containment, deploy AI that takes real action, and scale confidently across channels and systems, AIR Pro is built to help you move forward.
RingCentral is accepting select customers to an early access program for AIR Pro.
Visit our webpage to learn more and request access.
Join our AI Real Talk on March 18 to see AIR Pro in action and learn how to turn every conversation into outcomes. Register now.
Originally published Mar 10, 2026
