Every day, your conversations—with prospects, customers, and even internally—hold the keys to your next big strategic move. But finding those keys quickly and knowing what actions to take across thousands of interactions can feel impossible. Not anymore.

We built Insights to turn that conversational data into clear, actionable intelligence.

What is Insights?

Insights is a powerful new analytics feature within our AI Conversation Intelligence platform. It provides a high-level, strategic overview across key business areas by analyzing every call, message, and meeting. Stop guessing and start seeing the trends that matter – all in one place. Understand why people are reaching out, spot recurring issues, identify risks like customer churn or deal blockers, track promotion effectiveness, understand competitor mentions, and analyze appointment trends.

See the trends, understand the “why”

Insights moves beyond just showing you data points; it helps you understand the story behind them.

  • Unified view: Get a holistic overview across six key business dashboards (Customer Intent, Issues, Retention Risk, Competitive Threats, Promotion Effectiveness, Appointments).
  • Drill down instantly: Every chart is interactive. Click directly into the underlying calls, meetings, or messages that generated the trend for full context.
  • AI-powered answers: Instantly understand complex charts with plain-English summaries (“Explain”). Go deeper by asking natural language questions (“Investigate”) to get root cause analysis, view reference interactions, and receive actionable recommendations.
  • Precision filtering: Easily refine your view by time period, compare trends, and slice data by team, interaction type, or other relevant factors to get the specific answers you need.

Real insights from businesses like yours

Early customers are already seeing the value:

“The new Insights dashboard is giving us the visibility we need to run the business smarter. It connects what’s happening on the front lines to the results that matter most — customer satisfaction, efficiency, and growth. With real-time insights, we can act faster, coach better, and keep improving every interaction.”

Jeremy Gillam, SVP, Head of Technology, Amur Equipment Finance

 

“The Insights dashboard is essential to my role. It allows me to monitor changes in customer sentiment and trends in real time. In our industry, speed is crucial — it empowers us to make data-driven decisions instead of relying on assumptions.”

John Bilbay, Chief Customer Officer, Modisoft

Ready to lead with data-driven confidence?

Insights combines comprehensive visibility with the power to understand the “why” in seconds. It’s the fastest way to move from data to understanding to decisive action—whether you’re resolving issues faster, optimizing workflows, safeguarding revenue, or identifying your next growth opportunity.

Learn more about how Insights can transform your business.

Originally published Nov 03, 2025