RingCentral posted its strongest G2 season yet. In the newly released G2 Fall 2026 reports, our portfolio of RingEX, RingCX, RingCentral Events, and AI Receptionist earned these results:

  • Featured in 724 reports, up from 592 in the summer
  • Earned 176 product badges
  • Ranked #1 in 33 distinct reports
  • Improved standing in 247 reports

These numbers come from G2, a peer-to-peer software review platform where rankings are based on verified customer reviews. Every result here reflects feedback from people who use RingCentral every day.

One year later: Look how far RingCentral has climbed

We compared this quarter to the same period last year. Here’s what changed:

Performance metric G2 Fall 2025 results G2 Fall 2026 results Year-over-year (YoY) impact
Total report features 512 724 +212 more reports
Total badges earned 117 176 +59 product badges
Total #1 rankings 17 33 +16 category leader positions
Improved standings 162 247 +85 positive shifts

AI Receptionist debuts at #2 in AI Voice Assistants

RingCentral AI Receptionist (AIR) is an AI agent that answers calls and texts 24/7, helping businesses handle more moments across new channels and workflows. AIR makes sure every opportunity gets handled, so customers feel taken care of, even after hours.

In its first appearance in G2’s quarterly reports, AIR was featured in five reports and ranked #2 overall in the AI Voice Assistants category, cementing its place as a leader in the space. AIR also earned five product badges, including “Users Most Likely to Recommend” and “Easiest Admin”, which highlight how it helps real businesses effortlessly drive real results.

To learn more about AIR, click here.

RingEX holds the line as the #1 platform

RingCentral RingEX brings calls, texts, video meetings, and fax together on one reliable AI communications platform.

RingEX was featured in 280 reports, earned an incredible 92 badges this season, and ranked #1 overall in four categories: VoIP Providers, Online Fax, Cloud PBX Platforms, and Call Center Infrastructure (CCI). That kind of breadth matters. It means RingEX isn’t winning on one narrow use case. It’s the top choice for teams evaluating everything from core phone service to the infrastructure behind their call centers. For IT leaders comparing platforms, that consistency across categories is a signal that RingEX scales with them.

To learn more about RingEX, click here.

The verdict is in from the people who matter most

To every customer who left a review, thank you. You took time out of your day to help other businesses figure out whether RingCentral was right for them, and that matters more than anything. This season’s results belong to you.

Want to see why? Request a live demo and find out why RingCentral keeps climbing the G2 leaderboard.

Originally published Sep 08, 2026