RingCentral has been recognized across multiple categories at the 2025 UC Today Awards, winning Best UCaaS provider (Global) and Best Use of AI, along with a commendation for Best Contact Center solution.

The UC Today Awards celebrate the most innovative and forward-thinking businesses in unified communications, collaboration, and customer experience. This year’s judging panel looked for organizations combining outstanding agility, innovation, growth and most importantly with a clear ability to solve real customer problems.

Best UCaaS provider (Global)

This award recognizes providers that help global organizations thrive through powerful integrations, comprehensive device management, and exceptional partner enablement that transcends geographical boundaries. RingCentral was recognized for:

  • A voice-first architecture, purpose-built to ensure high-fidelity, low latency, and enterprise-grade reliability
  • AI-powered innovation embedded across platform, including real-time transcription, intelligent call summaries, and conversation analytics delivered seamlessly across RingEX and RingCX

When announcing RingCentral as the winner of Best UCaaS provider (Global), Tim Banton, Head of Research and Business Intelligence at Today Digital, said: “When reviewing the submissions, I focused on five key areas. How innovative the solution was, if it clearly solved a real customer or business problem, what made it stand out from other solutions, and crucially, whether the claim made was backed up with solid evidence. I was looking for entries that showed real impact.”

Best use of AI

This award celebrates groundbreaking applications of generative AI, AI models and intelligent agents that are revolutionizing how we collaborate and connect.

  • RingCentral AI Receptionist (AIR)—a voice-first AI agent—was central to this win. AIR is part of a wider shift in our industry: AI moving beyond automation to enable smarter workflows, proactive engagement and more personalized customer experiences.
  • This recognition acknowledges our path toward making human-AI collaboration a practical and seamless reality that reshapes how businesses communicate every day.

When announcing RingCentral as the winner of Best Use of AI, Fazil Balkaya, Founder & Principal Analyst at Balkaya Consulting, shared his perspective on the judging process. “I was looking for AI developments and implementations going beyond low-hanging fruit AI products. (The) companies who further penetrate into workflows, further enable AI to make decisions and are more innovative when tackling real-world problems got higher points from me.”

As we’ve grown to become a global leader in AI communications, our mission has stayed the same—helping businesses connect their teams and customers effortlessly. Recognitions like these affirm that innovation, when paired with a relentless focus on solving real-world challenges, can reshape how organizations operate and grow.

Thank you to UC Today and the judging panel for this recognition. Looking ahead, we remain committed to evolving our solutions to meet today’s business needs and delivering flexible, intelligent, and accessible solutions that empower teams and connect customers seamlessly—no matter where they are or what device they use.

Originally published Aug 15, 2025