Answering Rules

Watch RingCentral Call
Management Part 1

Watch RingCentral Call
Management Part 2

Benefits of Answering Rules

Custom call routing and answering rules

• Create and manage answering rules any time from any web-enabled computer or device.
• Use custom answering rules to have family members or important clients forwarded directly to a personal cell phone; direct all other calls to office phones or voicemail.
• Have calls automatically forwarded to any phone in the world.

Powerful scheduling options

• Customize days and hours of operation with specific routing rules and greetings.
• Give each employee and department their own business hours and create unique answering rules as needed.
• Play custom greetings during specified date ranges, for holidays, vacations, and special events.
• Set after-hours rules to route calls to a home phone number, directly to voicemail, or elsewhere, or any number.
• Routing schedule allows calls to your sales department to transfer to one agent on Mondays and Wednesdays, and to another agent the rest of the week.

Route calls based on the number dialed

• Apply different rules to different numbers if your company has more than one RingCentral number.
• Useful for maintaining multiple company names, or to track individual marketing campaigns.