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Call Screening
& Call Blocking

Call screening gives you complete control over who can reach you by phone. Accept, decline, or block specific numbers and send others directly to voicemail.

What is call screening?

Your work days are busy enough without having to deal with nuisance or untimely callers. Your RingCentral account arms you with call screening service, empowering you to decide which calls to take.

When a call comes in, caller ID* details appear on your phone’s display, informing you who is on the line. You now have the choice to pick up the call, decline it, or send it directly to voicemail.

If you have phone numbers or people you never want to talk to, you can block their calls from ever connecting with you. Call blocking can be an effective option for reducing telemarketing calls.

Benefits of screening calls

  • Caller ID information displays before the incoming call ever connects, giving you some reference to decide how you want to respond to the call. You can answer it, decline it, or send it directly to voicemail.
  • Configure your account to have your desk phone prompt callers to announce their names before the call connects as an extra level of screening, so you know exactly who is on the line as well as which business they’re calling from.
  • Or configure your desk phone to hear which department or extension is calling, so you can decide how to respond.
  • Too busy to take a call from an important contact? Respond quickly with prepared text-to-speech messages or type a custom message from your RingCentral for Desktop to your caller.
  • Permanently block specific phone numbers, entire area codes, or callers without caller ID, so they can never reach you again.
  • To further reduce unwelcome calls, you can block every call, then create a short list of allowed phone numbers and area codes. Only the numbers you specify will be able to connect with you.
  • Choose a prepared courtesy message for your blocked callers to hear, or create your own.

Call screening FAQs

  • With the Screen Call setting enabled, you can screen calls on your desk phone.
  • When an incoming call arrives, the caller ID* is displayed on the screen when it is available. You can click on the Screen Voicemail button to listen to the real-time voicemail message then determine if you want to pick up or skip the call.

*Caller ID Name (CNAME) is available only for RingCentral MVP Premium and Ultimate customers.

  • No. RingCentral mobile app is currently not supported.
  • Generally, this is the name, phone number, or other identifying information about the caller that shows up on your phone display.

*Caller ID Name (CNAME) is available only for RingCentral MVP Premium and Ultimate customers.

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