RingEX | Business Phone System
The reliable and trusted AI business phone system
Unite calls, texts, and faxes from the leading business phone app, with extensive integrations, AI features, and quick setup on all your devices.
We are saving 30% on our overall phone system costs.
Bala Nibhanupudi | Chief Information Officer, First Bank
Trusted by over 600,000 businesses around the world
Complete
Use one number for calls, texts, and faxes, with features that meet every need in your organization.
AI-powered
Simplify work with a Personal AI Assistant that transcribes calls, generates call recaps with key updates, decisions, and action items.
Deeply integrated
Leverage pre-built workflow templates, over 500 integrations, plus the richest calling experience in Microsoft Teams.
Reliable and trusted
Trust a 5-year record of 99.999% availability in 46 countries, backed by globally recognized security and privacy certifications.
Get up and running in minutes
Easily add new numbers, devices, offices, and remote teams without interruption.
Port existing numbers for free
Keep existing phone numbers or get new ones (local, 1-800, vanity) for business calls, texts, and faxes with no service interruptions.
Connect on your preferred devices
Set up secure business lines on personal mobiles, laptops, and desk phones, all synced and accessible via our easy-to-use app.
Scale globally
Unite global teams with 18 language translations and manage multiple locations remotely.
PRODUCT SPOTLIGHT
Goodbye missed calls. Hello, Al Receptionist.
Answer calls 24/7 with AI Receptionists that work with any phone system.
An AI cloud phone system and a whole lot more
Call, message, meet, and more with AI-powered tools for smarter communication with customers and teams.
EMPLOYEE EXPERIENCE
Keep teams connected
Connect your entire organization
Empower every role from sales, executive support, to frontline work with RingCentral's essential phone capabilities and shared insights.
Customize your workflows
Maximize efficiency and responsiveness with customizable capabilities from basic to advanced call routing, caller-ID, automated replies, business hours, and more.
Get more value from one phone system
Get AI-powered calling, team messaging, meetings, business texting, eFaxing, business analytics, and app integrations—all in one subscription.
CUSTOMER EXPERIENCE
Build stronger customer relationships
Create consistency with shared numbers
Share a single business number to distribute incoming calls across team members and reduce wait times. Plus, use caller ID preview for a personal touch and greet customers by name.
Drive customer engagement
Give customers more control with call queue boosters like wait-time transparency and callback options that reduce frustration and improve satisfaction.
Call data insights
Manually record or set up auto-recording for analytics, insights, training, and compliance.
BRANDED CALLING
Build trust on every call
Show your brand with every connection
Increase answer rates and build customer confidence with branded calls that display your business name and logo across carriers.
Protect your reputation
Ensure authenticity with verified calls and spoof protection, so customers always know it’s really you reaching out.
Drive better outcomes from outbound calls
From appointment reminders to sales and collections, give every team the tools to connect faster, reduce call blocking, and improve customer response rates.
Reimagine business calling with AI
Capture details, connect, and communicate effortlessly with a Personal AI Assistant that is built with enterprise-grade reliability, security, and privacy - now included at no additional cost.
Say goodbye to note-taking
Get real-time, shareable, and integrated notes.
Compose engaging SMS
Generate tailored SMS responses based on responses and context.
Automatically transcribe calls
Enhance understanding and provide detailed searchable records.
Why customers love our cloud phone system
Interactive virtual response
Use drag-and-drop to easily create a call menu that directs callers automatically to the right service or department.
Call routing
Intelligently route calls based on business hours or team availability.
Warm transfer
Ensure a smooth hand-off by sharing context while transferring calls.
Ring groups
Create unique ring orders for shared numbers, ringing team members one by one, in groups, or all at once.
Call handling
Set custom greetings, choose ring times before voicemail, control missed call actions, and more.
Call queues
Enhance team efficiency and manage high call volumes by routing calls to the next available user in a group.
Explore integrations and analytics
APPS & DEVELOPERS
Connect over 500 pre-built integrations, or build your own with our open APIs
ANALYTICS & REPORTING
Gain insights in real-time, and make faster decisions with powerful analytics
Bring all your employee and customer experiences together with RingCentral
Contact Center
Create effortless customer experiences across every channel with our AI-first contact center solutions.
Events
Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.
Conversation Intelligence
Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.
Cloud phone system FAQs
A cloud phone system converts voice calls into data packets and transmits them over the internet. Instead of relying on on-premises phone hardware, the system is hosted and managed in the cloud. When someone calls your business number, the call routes through your provider's infrastructure, hosted in their data centers, and arrives on whichever device you're using: desk phone, mobile app, or desktop software.
The entire phone system, including call routing, voicemail, and auto attendant functionality, runs in the cloud. Your provider manages the hardware and maintenance. You manage the configuration through an admin portal.
VoIP (voice over internet protocol) is the underlying technology that transmits voice as data over the internet. A cloud phone system is the complete business communications platform built on top of VoIP.
VoIP is a protocol, while a cloud phone system is a full-service solution that includes call routing, voicemail, admin controls, integrations, and often messaging and video. Most cloud phone systems use VoIP, but a VoIP service alone doesn't include everything a business phone system requires.
Cloud phone systems typically price on a per-seat, per-month subscription model. Entry-level plans start around $20 to $30 per user per month for core calling features. UCaaS platforms with messaging, video, and AI capabilities run higher.
The more relevant number for most buyers is total cost of ownership compared to on-premise alternatives. VoIP services can cost 68% less than traditional phone services when you factor in eliminated hardware, maintenance, and IT overhead.
Yes. Remote and hybrid work capability is one of the primary reasons businesses switch to cloud phone systems.
Your business number and all system features (call routing, voicemail, recording, messaging) are accessible on any internet-connected device from any location. A team member in a home office has the same capabilities as someone at headquarters. In most cases, there's no VPN requirement or special configuration needed for remote users.
The right cloud phone system for a small business depends on headcount, how your team communicates with customers, and whether you need video and messaging alongside calling.
At minimum, look for a platform with:
- A reliable uptime service-level agreement (SLA)
- A mobile app your team will actually use
- Auto attendant
- Transparent per-seat pricing
As you grow, you'll want a platform that can add messaging, video meetings, and other unified communications capabilities without requiring a disruptive migration.
More resources
1RingCentral reserves the right to manage AI notes usage that exceeds 500 minutes per user per month, in line with our usage guidelines.
2Available as an add-on. Learn more here.
Switch to the trusted AI cloud phone system
Join over 600,000 businesses that use RingCentral to stay connected.
