Your on-prem PBX may be costing you. Migrate to RingCentral, stress-free
Take the necessary steps to mitigate risk and drive cost savings through RingCentral’s pure or hybrid cloud solutions.
What’s the true cost of not switching?
Customers that switch from on-premises to cloud PBX see 30-50% in savings instantly
Rising operating costs and maintenance costs
RingCentral customers see a 55% increase in ROI and 56% lower TCO by consolidating their communications.
Siloed tools & apps
9% of your employee’s time is spent switching between apps. RingCentral customers reduce app toggling by 29%.
Disjointed customer experiences
RingCentral customers see a 43% increase in first customer resolution and 48% increase in CSAT.
Decreased productivity
RingCentral customers see a 58% increase in ESAT and 69% increase in mobility.
Inability to scale and evolve
RingCentral customers see a 50% increase in shifting call volumes to digital.
Flexible migration paths with hybrid PBX solutions
Hybrid solutions enable you to interconnect your on-premise PBX systems with RingCentral and transition to cloud in a phased approach. We also work with many popular desk phones to help you leverage existing investments.
Superior integrations and API ecosystem
RingCentral delivers the highest quality and quantity of telephony app integrations of any UCaaS vendor. Enjoy 330+ pre-built integrations and hundreds of APIs to customize your workstreams.
Expert IT consulting and professional services for managed migrations
This transition can be a complex undertaking and you may need assistance to migrate or integrate custom apps. RingCentral professional service experts deeply understand the complexities of both the UCaaS and CCaaS migrations from on prem environments.
Supercharge agent experiences
RingCentral provides true omnichannel customer experiences with multiple voice and digital touchpoints to boost CSAT. We also enable customers to self-serve with advanced conversational AI tools, which can be deployed seamlessly with our cloud solution. Powerful WEM capabilities include real time agent guidance,performance, workforce,and quality management to help improve agent and customer experiences.
Best of breed UCaaS and CCaaS, unified
RingCentral is the only place to get best of breed UCaaS and best of breed CCaaS, on one bill on one network. We offer next-gen, end-to-end unified cloud solutions across CCaaS, UCaaS, and WEM.
Hear from those who migrated to RingCentral
How RingCentral and Sitel Group® helped UK government agencies rapidly expand customer support amid the pandemic
Read how Columbia University used RingCentral for their hybrid PBX deployment
The CISO Guide to Cloud Communications Security
Learn more about RingCentral
What is RingCentral?
Ever wondered what our solutions do, exactly? From the #1 cloud phone system to omnichannel contact centers, here’s a quick and simple introduction to us.
What’s new @ RingCentral
Dialing up innovation: We're innovating fast to help you work smarter, not harder. Here’s some recent innovations from RingCentral.
CIO’s guide
4 steps to a risk free cloud migration: read out latest eBook on how to manage an on premise to cloud migration while minimizing risk and maximizing ROI.
Frequently asked questions (FAQs) about shifting from on-prem to cloud PBX
A cloud private branch exchange (PBX) system enables business phone system functionality without owning or maintaining all necessary equipment. When you go for a cloud PBX system, you leave the responsibility of housing the PBX system to your service provider.
Cloud PBX providers typically charge a monthly cost. This covers not only off-site housing of infrastructure, but also managing the technology required to maintain the phone system and handling feature updates.
This means that by moving your business communications to the cloud, you get all the standard PBX features—fax, voicemail, paging, call routing, call recording, business SMS and more—at a lower, more predictable, cost. Plus, with RingCentral, you also get an all-in-one solution that covers team collaboration, messaging, video chat, analytics, and automatic updates, and administration services.
RingCentral’s cloud PBX solutions also boast built-in redundancy that ensures no loss of functionality, enterprise-grade security for businesses of all sizes, and infrastructure hosted in top-tier data centers.
Hybrid and remote work is the future of work, and it makes sense to plan for this change as soon as possible. While your on-premises solution has served you well in the past, it just doesn’t support how businesses work today—not to mention that they are expensive, siloed, antiquated, and are difficult to scale and upgrade.
Moving your systems to the cloud allows you to enjoy business continuity, global reach, integration with other business apps, richer analytics, the latest capabilities, enhanced mobile capabilities, and more.
Yes! We have a hybrid PBX solution called RingCentral Cloud Connector that interconnects your on-premises PBX with our cloud phone system via SIP trunking. This may be right for you if any of the following describes your telephony goals and business needs:
- You want to leverage your current on-premises PBX phone system for a few more years, but you see how cost-effective VoIP phones can be and want an upgrade.
- You want to sweat your current on-premises PBX solutions for a few more years, but you also need video conferencing and team messaging tools for some users in your company.
- You are looking for a hybrid IP PBX model that allows only a subset of users to migrate to the cloud while also interconnecting them with your on-premises phone system users.
- You have a desire to test modern UCaaS tools before you start your full cloud migration journey to reduce unknown risks.
- You are part of a multinational company and want to save on global dialing, internal employee communications and save 15-20% (on average) for external dialing with users who migrate to the cloud.
With RingCentral Cloud Connector, you can access your softphones from anywhere, on any device. You also get advanced calling, SMS, and fax features that you can leverage for improved call center communications.
SIP trunking is a service that allows business phone systems to work over an internet connection as opposed to legacy systems and traditional phone lines. It uses the same protocol in VoIP (voice over internet protocol) technology, which connects on-premises systems to the PSTN (public switched telephone network).
On top of being able to handle large phone call volumes and offering a higher call quality experience, SIP phones also provide helpful features, such as:
- Conferencing
- Auto-attendant
- Call recording
- Custom caller ID
- Desktop and mobile app integration
- Hold music
- Call forwarding
- Call queuing
Large-scale enterprises considering moving communications to the cloud may encounter a number of barriers where a hybrid PBX approach can help. An example would be large enterprises with nationwide or global offices that require interconnection and may have disparate, complex communication systems or operate a regulated business that needs some onsite equipment in order to meet security standards. Another would be those who are considering deploying a cloud communications solution, but various concerns are holding them back from taking a full leap to a cloud-based phone system.
Large, global enterprises usually consider a multi-year, phased approach as they plan their shift to a cloud-based solution. This is yet another reason why a hybrid PBX telephone system deployment like RingCentral Cloud Connector may offer some additional flexibility, scalability, and functionality. It can allow your IT staff to manage cut-overs from legacy systems to a cloud platform in a piecemeal fashion while at the same time allowing them to easily roll back should something go wrong.
The truth is there is no shortage of cloud options for you to choose from, and selecting which one to invest in greatly depends on your business needs and budget. Instead of spending time and energy on finding the perfect platform, why not cut to the chase and go for RingCentral instead?
Make sure you choose a cloud PBX solution that can:
- Provide high quality integrations with the tools your employees use (e.g. Salesforce, Hubspot, ServiceNow, Zendesk, and more)
- Provide powerful administration and analytics to help you troubleshoot and manage usage and adoption from anywhere.
- Deliver rich mobile, desktop, and deskphone experiences for basic and advanced users.
- Provide more functionality beyond just telephony, such as SMS/MMS and internet fax.
- Provide a proven track record of reliability and security.
- Provide a painless migration path to the cloud with hybrid solutions and professional services, since on-prem to cloud migration typically happens in phases, especially for larger deployments.
Switching from on-prem to cloud PBX is easy with RingCentral. As a leader in unified cloud communications, we are able to consolidate multiple communications systems for phone, meetings, and team messaging. We also offer enterprise-grade security, 99.999% uptime SLA, an easy-to-use interface as well as open APIs and ready-to-use integrations with business apps.
If you’re ready for way better service at way less cost, contact our team. Let’s have a chat.
Don’t wait. Schedule your migration assessment today.
Migrating from on-prem to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.