Reach the right agent
every time

Automatic call distribution (ACD) software
for improved customer support.

Tightly integrated IVR and ACD systems
Automatic call distribution (ACD) software is a routing engine that manages queues and automatically distributes incoming contacts to specific groups of agents based on the number dialed, CRM data, and iInteractive voice response (IVR) interactions. With customer information at your hands, you can provide a personalized experience while resolving issues quickly.
Omnichannel support for improved interactions
Answer and distribute contacts no matter their channel of communication. RingCentral omnichannel routing allows customers to reach out to you on their most convenient channel.
Intelligent call routing
Maintain efficiency and lower costs by sending customers to the right agent for their particular issue rather than the first available agent. ACD provides a streamlined experience for the customer, improving the overall interaction.
Change configuration without IT
Easily set up and operate without requiring technical assistance. Adapt routing logic with an easy-to-use administration tool to respond to changing conditions.
Customer examples

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