Track agent KPIs and
improve productivity

Contact center supervisor tools for increased
employee engagement.

Plan, observe, and manage your contact center
Stay on top of your workforce and customer interactions with specific supervisor tools for your role. Allocate resources properly, identify trends in key customer issues and complaints, prevent impactful incidents, and control each important metric in your contact center.
Set goals and monitor KPIs to improve workforce ROI
Collaborate through team messaging, identify leadership via KPI monitoring, and monitor agents in need of coaching. Review historical call and screen recordings, and use forms to grade agent consistency.
Coach agents through listen, whisper, and barge-in features
Provide supervisors with tools to help agents deliver the best possible customer experience. Individual quality monitoring and agent scoresheets allow you to appropriately schedule, deliver, and track coaching feedback for consistent performance.
Track agent performance for better productivity
Track performance on dashboards from data collected via CRM, call recordings, etc. to gain immediate feedback on how your agents measure up against one another. Gamify the role with challenges and award agents with badges and prizes for team recognition and encouragement.
Customer examples

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A solution specialist will contact you for a personalized, informative demo on the key features and benefits of RingCentral Contact Center.

The total number of full-time, part-time, and work-from-home agents in your contact center

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call  (800) 574 5290.

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