Cultivate an efficient

Workforce management (WFM) software that
minimizes operational costs.

Forecast call volume and align resources properly
Prevent over- and understaffing agents as call volume fluctuates, using a statistical model to optimize schedules. RingCentral workforce management tools improve customer satisfaction, reduce employee discord, and minimize labor costs.
Optimize workforce schedules
Manage agent schedules based on historical data that predicts call volume to ensure agents practice better time management, and callers connect with minimum wait time. Reduce internal conflicts by eliminating shift bidding with a data-driven scheduling system.
Improve customer experience
Reduce churn and meet expectations for shorter waiting periods and first contact resolution. RingCentral workforce management software provides you with the insight to staff the right number of agents with the appropriate skill sets for rapid resolutions.
Solution to lower operational costs
Reduce the number of inactive agents by scheduling only the necessary resources. Plan for the correct number of agents to minimize overtime, improve schedule commitment, and lower the cost for your workforce.
Customer examples

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The total number of full-time, part-time, and work-from-home agents in your contact center

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