Hold your team to
the highest standards

Call center analytics and reporting software
for real-time business insights.

Gain actionable data and insights from every customer
Uncover patterns and relationships in your customer base and your workforce through predictive data mining unified on a single, integrated application. Discover up-to-the-minute key performance metrics on a customizable dashboard to better inform business-critical decisions. Utilize both predefined and custom reports to share analytics with your team and stakeholders for measurable change.
Use text and speech analytics to spot trends
Observe trends and changes in customer interactions with agents through intelligent speech and text analytics instead of simply analyzing volume and pitch. Extract meaning from complex conversations and pair with reports and customer data to automate your call scoring and create a predictive model for determining call disposition.
Monitor and improve employee performance and customer satisfaction
Align your business operations with goals by offering communication channels that users want to use, not what they’re used to using. Follow the customer journey across all channels (SMS, chat, email, and social media) to align employee engagement and operations with a pleasant and consistent user experience.
Enhance team performance with contact center analytics ownership and accountability
Connect the dots between investment and return on customer engagement for better ownership and accountability in your contact center.
Analytics use cases

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