Use data to drive
successful call interactions

Computer telephony integration (CTI) software
for improved service and sales.

Inform interactions with call data from your CRM software
Empower the modern worker to use his or her computer to interact with your phone system for centralized control over all call-related tasks. Through an intuitive dashboard interface, monitor your team and allocate resources for better data-driven decision making to encourage collaboration and cost savings.

Enhance call control on a single interface

Scale out a flexible communication over a single interface. Integrate all forms of communication, for example voicemail, fax, mobile, SMS, support tickets, live chat, etc., and enable your business to expand without requiring resources to maintain a costly infrastructure.

Build meaningful relationships and close new deals
Present screen-pops with critical customer data, such as the case number and lead or contact records, from your CRM to agents so they may deliver a personalized, smarter experience. Authenticate callers by matching incoming contact information with data from your back-end system so they aren’t required to repeat personal information multiple times to verify their account.

Measure and monitor KPIs

Effectively monitor team performance through call storage, logs, and recordings. Utilize real-time and historical reporting to modulate staff and resources to cultivate a more productive workforce.
Customer examples

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The total number of full-time, part-time, and work-from-home agents in your contact center

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