Computer telephony integration (CTI) software
for improved service and sales.

RingCentral Contact Center

Computer Telephony Integration

Inform interactions with call data from your CRM software

Empower the modern worker to use his or her computer to interact with your phone system for centralized control over all call-related tasks. Through an intuitive dashboard interface, monitor your team and allocate resources for better data-driven decision making to encourage collaboration and cost savings.

Enhance call control on a single interface

Scale out a flexible communication over a single interface. Integrate all forms of communication, for example voicemail, fax, mobile, SMS, support tickets, live chat, etc., and enable your business to expand without requiring resources to maintain a costly infrastructure.

Build meaningful relationships and close new deals

Present screen-pops with critical customer data, such as the case number and lead or contact records, from your CRM to agents so they may deliver a personalized, smarter experience. Authenticate callers by matching incoming contact information with data from your back-end system so they aren’t required to repeat personal information multiple times to verify their account.

Measure and monitor KPIs

Effectively monitor team performance through call storage, logs, and recordings. Utilize real-time and historical reporting to modulate staff and resources to cultivate a more productive workforce.

Customer examples

A sales advisor will contact you for a personalized, informative demo on the key features and benefits of a cloud phone system.

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Computer telephony integration (CTI) software for improved service and sales.

Enhance call control on a single interface

Measure and monitor KPIs

Computer telephony integration (CTI) software
for improved service and sales.