How Dejavoo unifies communications across a global scale

Overview

Dejavoo ran on disconnected office phone systems that buried reporting in silos and left customers on hold. By moving to RingCentral's unified cloud platform — with a single RingCX IVR and AI Virtual Assistant (AVA) — Dejavoo consolidates communications for their global teams, restores call capacity, and frees them from manual note-taking, saving at least 40% of their time.

About our customer

Dejavoo is a global fintech company delivering secure payment solutions — terminals, gateway services, and software — to ISOs, agents, ISVs, and resellers worldwide. With 2 million+ installations and 200 million+ annual transactions across three continents, Dejavoo is leveling the playing field for businesses of all sizes.

The challenge: Siloed systems and missed calls

As Dejavoo expanded its global footprint, its communication infrastructure couldn't keep up. Each office ran its own isolated phone system with no connection to the others — creating a patchwork setup that made coordination slow, reporting manual, and customer calls unreliable.

• Siloed reporting: Getting any view across the business meant logging into each office's phone system separately — a time-consuming process with no consolidated visibility.
• No Cross-Office Routing: Without a shared platform, transferring or routing calls between locations required manual workarounds — and calls frequently fell through the cracks.

The solution and ROI: A unified platform built for global scale

When Dejavoo needed a communications infrastructure that could keep pace with its global growth, it turned to RingCentral. Trading in a tangle of isolated phone systems for a single connected environment, the company modernizes how its teams communicate, collaborate, and serve customers.

RingCentral product suite delivers the following results:

• RingEX unifies all office phone lines into one cloud platform, giving teams a single place to manage internal communications across every location.
• AVA saves teams at least 40% of their time by eliminating the need to manually write notes and summaries after every customer interaction.
• RingCX powers a single IVR that transforms complex global customer call queues into intelligent, automated flows — eliminating manual updates and reclaiming time for agents to focus on customer problems, not system navigation.

What’s next for Dejavoo

With RingCentral in place, Dejavoo is focused on growing its merchant network without adding operational complexity. AI Quality Management will automate call reviews and give Dejavoo a complete view of every customer interaction, ensuring service standards are met every time, at scale.

To learn more about our customer, visit Dejavoo.