Overview
Neighborly faced severe communication fragmentation while acquiring a new business every other month. By transitioning to a unified AI-first cloud platform, the world’s largest home service franchisor consolidated its 30+ brands into a single, professional environment. This shift streamlined global franchisee training and support for 6,000+ global attendees, ensuring mission-critical content reaches service experts with absolute precision and no technical friction.
As we looked at new solutions, our wish list kept growing—video conferencing, webinars, voicemail, IVRs, and so on. The more tools we added to our list, the more vendors fell away until only RingCentral was left.
Preston Williams
Director of Network and Infrastructure
About our customer
Neighborly has served as the world's largest franchisor of home and business service brands since its inception. The company manages a portfolio of 30+ high-profile brands, including Molly Maid and Mr. Rooter Plumbing, to connect homeowners with best-trained local experts.
The challenge: Acquisition velocity and infrastructure sprawl
Neighborly grew at an unrelenting pace through continuous acquisitions, but this success created a massive infrastructure hurdle. Every new brand arrived with its own distinct phone system and communication tools, leaving the IT team to stitch together a network of disparate systems.
As the organization expanded, Neighborly exceeded the capacity of its existing webinar tools. The team required a more robust, advanced platform capable of seamlessly hosting large-scale productions. This lack of infrastructure cohesion and technical headroom threatened the company’s ability to maintain rigorous training standards across its global workforce of service experts.
The solution and ROI: A blueprint for infrastructure agility
To solve the challenge of acquisition velocity and infrastructure sprawl, Neighborly transitioned to a unified cloud platform. By evolving to a scalable, multi-session virtual stage, with predictive automation and Studio, an all-in-one, browser-based production tool, they modernize the experience for 6,000+ service experts and recapture lost productivity.
What’s next for Neighborly
Neighborly plans to transition more of its internal groups into the Events platform to further capitalize on the event duplication feature. By reducing the time spent on troubleshooting, the IT team is shifting its focus toward proactive enablement and franchisee success. This evolution ensures that the world’s largest home service franchisor continues to bridge its decades of service excellence with the adoption of a unified, AI-first cloud platform.
To learn more about our customer, visit Neighborly.
