OUTBOUND CAMPAIGN MANAGEMENT

Step up your proactive outreach

Upsell, cross-sell, collect, and promote with dynamic outbound contact center and campaign management.

Contact center agent using RingCentral Engage Voice for their outbound call center campaigns

Make connections that convert

Dialers for every campaign

Make the most out of every conversation with manual, preview, progressive, and predictive dialers.

Easy agent experiences

Increase efficiency and productivity when working through lead lists and dispositions.

Personalized scripting

Ensure consistent, on-brand experiences with accurate, flexible scripts tailored to every customer.

Outbound telemarketing representative using the agent scripting feature of RingCentral Engage Voice

AGENT SCRIPTING

Set agents up for success

Help your team deliver a more personalized service to every customer.

Create scripts quickly

Quickly build and update responses with our drag-and-drop scripting builder. No coding necessary.

Guide conversations

Assist agents by creating dynamic workflows to guide conversations and highlight compliance and mandatory disclaimers.

Onboard new agents in minutes

Get new outbound call center agents up and running quickly with script guidance every step of the way.

OUTBOUND DIALERS

Speed up lead generation

Reach leads and customers faster than competitors while reducing the risk of TCPA violations.

Stay dialed-in

Make the most of every connection by using advanced list management features with preview, predictive, and proactive dialers.

Leverage call blending

Maximize productivity by starting an outbound campaign during low traffic and switch to inbound when it gets busier.

Reduce TCPA risks

Set up manual agent-initiated calling from a separate system. Scrub outbound call lists against the Do Not Call Registry and time-of-day enforcement data.

Outbound dialing modes of RingCentral Engage Voice

INTEGRATIONS

Get more context on every call

Integrate popular CRMs to make outbound calls more relevant and effective. Create campaigns on the fly by grabbing lists from other systems and use web aggregators to capture and prioritize hot leads. Connect to any proprietary CRM or other back-end systems with our open APIs.

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The fastest way to drive more outbound sales

Everything you need to close deals faster

Access TCPA tools

Mitigate TCPA compliance exposure with a separate manual outbound environment.

Set up call blending

Manage inbound and outbound telemarketing calls so agents are never idle.

Work from anywhere

Get going no matter where you are with a web browser and a WebRTC-based agent desktop.

Get real-time insights

View real-time and historical reporting, plus comprehensive agent analytics.

Integrate tools

Connect the apps you love or build your own with our open APIs.

Scale with a few clicks

Add or remove agents on the fly without worrying about new equipment or installations.

See all features

RingCentral Engage was the only solution capable of giving us this level of flexibility and customization.

— Nick Recher, Founder & CEO, Path Forward

See customer stories

Build the complete customer experience

Inbound | Outbound | Digital

Inbound

Provide immediate, helpful service every time.

Digital

Offer customer support on every digital channel.

Get more done with APIs

Seamlessly integrate outbound cloud call center software into your applications and make it even easier to manage active calls, call notes, call recordings, campaigns, leads, lists and more.

More on outbound contact center

Ebook - The outbound engagement playbook

EBOOK

The outbound engagement playbook

Demo - Engage Voice: Proactively maximize customer engagement

DEMO

Engage Voice: Proactively maximize customer engagement

Infographic - Outbound + Inbound: Using both to engage customers and sell

INFOGRAPHIC

Outbound + Inbound: Using both to engage customers and sell

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