December 2020 Releases

December 2020 Releases

December 2020 Releases

RingCentral Glip

  • Free Smart Video Meetings™ solution: No time limits and integrated team messaging for a complete pre-meeting, in-meeting, and post-meeting experience. Glip Pro provides video meetings for up to 100 people with peace of mind provided by RingCentral’s carrier-grade security and reliability.
RingCentral Glip
RingCentral Video

RingCentral Video

  • Virtual background: Provides a safe and delightful working environment with blurring, pre-selected background images, and the ability to upload custom images as your background.
  • Closed captioning: Makes meetings more inclusive for participants with hearing impairment or for those joining from noisy environments.

Platform

  • RingCentral Phone Plugin for Citrix: Optimize  the telephony processing for RingCentral Phone in your Citrix VDI environments.
  • RingCentral for Smarsh: Archive RingCentral call recording data to Smarsh at the administrator level.
  • RingCentral Google Workspace Add-On: Get increased RingCentral Video security settings and use a single tap to join a meeting:
Admin

Admin

  • Admin Portal homepage upgrade: Get quick access to frequently used tasks and a refreshed look and feel, making administration more intuitive and efficient.

Phone

  • Phone model additions: You can purchase the following models: Yealink T57W with side extension options, Unify CP100 and CP200, as well as Unify CP400 and CP600 with side extensions.

Engage Voice

  • New Admin Reports: Track Configuration, Realtime Outbound Performance, Global Inbound TFN/DID List, ACD Tracking Unique Callers, Hourly Agent Disposition by Campaign.
  • Homepage update: Help & tutorial links have been enhanced to better navigation to support documentation.
Engage Voice

WEBINAR

Watch the November 2020 webinar

Our RingCentral University training team provides a more in-depth review of our recent updates and enhanced features.

Release notes

For a complete list and more detailed information on all our latest updates, review our release notes.
Close X