Drive higher engagement with one compliant platform for two-way messaging, rich campaigns, and built-in calling—now with AI-powered responses to handle customer texts automatically.
Easily create personalized SMS campaigns with advanced messaging rules and send secure payment requests.*
Automate responses with AI that answers common questions and handles scheduling instantly.
Effortlessly track and manage SMS consent to comply with carriers, including easy opt-out management.
Use pre-built SMS integrations and custom APIs, or send business SMS directly through Microsoft Teams.
Easily reach large groups, track, manage, and grow your SMS marketing from one simple workspace.
Get 98% open rates and 7x more engagement than email with personalized promotions and branded content.
Let automated text campaigns handle customer interactions and follow-ups with our pre-built integrations or open APIs.
Easily send pictures, event invites, and other media through text to make your messages more interesting.
Send verified messages with your business name and logo to build instant trust. Request an invite to get started.
Improve collaboration with a shared SMS inbox so no messages slip through the cracks.
Help customers faster with easy ready-made replies and manage conversations on your phone or computer.
Reduce missed appointments and keep customers updated with AI-powered responses.
Send secure payment requests with invoice references, memos, and tip options, allowing customers to pay instantly via Apple Pay®, Google Pay™, or credit card from their mobile device.
Make sure your messages get through, manage carrier compliance requirements, and save on fees.
Easily track and manage unsubscribe requests so that all contacts stay compliant.
Add new phone numbers and devices in minutes and enjoy included SMS allotments, bundles, affordable rates, and clear usage tracking.
Handle calls, texts, faxes, messages, and video meetings in one easy app.
BUSINESS SMS Booster
Set up shared inboxes and use AI to automatically respond to customer inquiries with on-brand answers.
Collaborate on texts with one number using features like claiming, assigning, and private notes.
Schedule or reuse SMS campaigns for personalized messages with built-in STOP automation.
Create, save, and use customizable message templates for your most commonly sent messages.
Switch between your desktop, tablet, and mobile phone anytime to pick up where you left off.
Compose polished chat messages in your preferred style and length.
Send a group text message to multiple people in a single thread.
Deploy a pre-built Interactive Text Receptionist for automated FAQ replies, self-scheduling, orders, and more.
Unify text messaging, calling, voicemail transcriptions, and faxing all within Microsoft Teams.
Use a single app and a single business phone number for your voice, fax, text, and multimedia messages.
The world's most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.
Create effortless customer experiences across every channel with our AI-first contact center solutions.
Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.
Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.
With your RingCentral business text messaging service, you can send and receive texts and multimedia messages (MMS) with suppliers, customers, colleagues, and departments from your RingCentral business numbers. With one professional phone number for all business communications, you will also be able to receive text message service notifications for your voicemails, faxes, missed calls, and urgent messages.
When choosing a business text messaging service, simplicity and flexibility are key. When used correctly, business SMS can be your secret weapon for supercharging engagement. Here are some points to look for:
Each user can store up to 5,000 text messages, including sent and received messages in RingCentral business texting app.
Yes, there is an allotted number of messages sent/received per month for US and Canada RingCentral RingEX customers. Once you have reached those thresholds, rates will apply for each message sent/received. Go to SMS Pricing Changes for more information.
Yes. You can use the RingCentral app to send bulk SMS messages. Different from a group message, which RingCentral also offers, sending a text message in bulk means sending the same message to multiple people in separate messages. You can also integrate with our partners like BeeTexting to build out and manage SMS contact lists to send updates, notifications, alerts, or promotions. Easily add your recipients to multiple lists – and even set up advanced messaging rules to perfectly segment your customers.
Yes, sending outbound SMS is supported. However, sending/receiving MMS for toll-free numbers is currently not supported. Please contact your RingCentral Account Manager to enable sending SMS with your toll-free number.
Investing in a business texting service that can be launched via smartphones, desktops, and various devices is a must for organizations looking for a more effective, efficient two-way communication channel. It can be utilized for day-to-day conversations, SMS marketing, customer support, and the list goes on.
While there are many options that promise impressive features, you’ll find that some of them may be way out of budget.
With RingCentral, you get all the best features of business SMS without breaking the bank. Click here to view a complete pricing breakdown of RingCentral products and services.
Yes, mobile carriers have placed restrictions on how you may message recipients, as well as the types of messages and campaigns you may send. Please review our SMS policies to better understand these restrictions and the requirements carriers have placed on business SMS.
With RingCentral for Microsoft Teams, you can send and receive SMS messages to contacts in the company directory or an external number within Microsoft Teams. Additional benefits of RingCentral SMS natively embedded into your Teams app include having a unified inbox, unified number, powerful search capability, MMS support, being carrier compliant, deliverability optimizations, and more. Microsoft Teams customers with a E1 and E3 license can embed RingCentral’s advanced capabilities—including SMS, Fax, Voicemail Transcription, Analytics, Call Queues, and more—without needing to pay for an $8/user Teams Calling license. Learn more about RingCentral for Microsoft Teams here.
RCS EARLY ACCESS
Request an invite to our early access program and be one of the first to take advantage of richer, interactive messages designed to increase customer engagement.
Having RingCentral’s SMS texts sent through CarePath is invaluable when medication is scheduled for delivery, but no one is home.
Nancy Crowell | Senior Vice President of Operations | Senderra RX
10K+
automated SMS messages sent to patients every day with RingCentral's SMS API
1,200+
digital faxes processed every day through the RingCentral Fax API
