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  • Customer Experience

Ask the Expert: Is Voice the New King?

“Ask the Expert” is a series where RingCentral interviews key influential consultants from around the world as part of the RingCentral Consultants Relation Program. During the series, we will examine … Read more “Ask the Expert: Is Voice the New King?”

Samantha Clayton
Samantha Clayton Author
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  • Business Trends - CX

Scaling Citizen Support During a Crisis: A Sitel Group® Story

At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”

Samantha Clayton
Samantha Clayton Author
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  • Customer Experience

How To Build a Customer-Centric Team

If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX boosts business success and profitability. A Salesforce study found that … Read more “How To Build a Customer-Centric Team”

Aurélie Daniel
Aurélie Daniel Author
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  • Customer Experience

How To Build a Customer-Centric Team That Boosts Profitability

In recent years, customer expectations have sky-rocketed regarding interactions with your brand. 80% of customers now view their experience as being of equal importance to the products they buy from … Read more “How To Build a Customer-Centric Team That Boosts Profitability”

Aurélie Daniel
Aurélie Daniel Author
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  • Business Trends - CX
  • RingCentral News

Top 10 RingCentral Customer Experience Innovations for 2022

It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to the report, 2022 June Market Study: CX Trends, Challenges & … Read more “Top 10 RingCentral Customer Experience Innovations for 2022”

Aurélie Daniel
Aurélie Daniel Author
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  • RingCentral News

RingCentral Joins Google’s Chrome Enterprise Recommended Contact Centre Solutions

Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions can boost agent productivity and agility in operations while also … Read more “RingCentral Joins Google’s Chrome Enterprise Recommended Contact Centre Solutions”

Gayathri Krishnamurthy
Gayathri Krishnamurthy Author
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  • Contact Centre
  • Tips

How to Grow Your Contact Centre Business with Automated Answering Systems

Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in handling large volumes of customer enquiries and maximise their time? … Read more “How to Grow Your Contact Centre Business with Automated Answering Systems”

RingCentral Team
RingCentral Team Author
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  • Contact Centre

Hybrid Work in the Contact Centre

A few weeks ago I was on a call with a support specialist when I heard a dog bark in the background. Clearly embarrassed, the agent quickly apologised for the … Read more “Hybrid Work in the Contact Centre”

Carlos Hidalgo
Carlos Hidalgo Author
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  • Business Trends - CX
  • Contact Centre

How to Successfully Motivate Your Remote Contact Centre Team

Introduction The flexibility of working from home became even more apparent in the past twelve months. For many, it was not even the normality before offices shut and work patterns … Read more “How to Successfully Motivate Your Remote Contact Centre Team”

RingCentral Team
RingCentral Team Author
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Category

Collaboration

GSP

Interviews

Security

Small Business