It’s no secret that on-site IT infrastructure is relatively costly to maintain, particularly if you have no specialist engineers on staff. Besides the initial outlay for hardware and installation, manual … Read more “How to Get Higher Value for Lower Cost”
In the customer-facing world, there are few things more important than the right contact centre solution. More than any other technology in your workplace, it’s the contact centre that will … Read more “How Contact Centre Solutions Improve the Efficiency of Public Sector Operations”
In this series of posts, we’re talking to our own leaders to get insights into the challenges and solutions of the telecommunications industry. Today we’re with Jason Lane, HR Business … Read more “Ringside: Insider Interview with Jason Lane”
The communications marketplace has evolved. UCaaS is now transforming, In an environment where communication tools are as dynamic and flexible as the people they serve, unified communications as a service … Read more “UCaaS 101: Everything You Need to Know about Unified Communications as a Service”
While Blue Monday can be a good opportunity to raise awareness and encourage action, mental health is a perennial issue and is a subject we make efforts to deal with … Read more “Blue Monday”
The stark truth about the UK economy is that many areas have been slow to respond to digital transformation. While there are always frontrunners and early adopters, the country’s generally … Read more “The Top 5 Advantages of Cloud Contact Centre”
In this series of posts, we’re talking to our own leaders to get insights into the challenges and solutions of the telecommunications industry. Today we turn to Daniel Yin, Head … Read more “Ringside: Insider Interview with Daniel Yin”
Do you want to know the best way to grow a business? Customer loyalty is the key. Most entrepreneurs assume that the answer is to have the best products or … Read more “Customer Loyalty: Innovative Customer Retention Strategies”
From the beginning of next week, RingCentral will be headlining UC Today’s first ever virtual unified communications (UC) summit: UC Summit 2020. Running from 20 January, this video-first summit will … Read more “What is UCaaS? The Basics of Unified Communications as a Service”