The conversation around remote working has reached fever pitch. With so many businesses deciding to tell their employees to work from home, many people are adopting remote working for the … Read more “Blogs to Help You Set Up Remote Working”
In a world where customers are demanding more intimate, customised and efficient conversations with their preferred brands, companies are under a lot of pressure. Today’s businesses need to deliver convincing … Read more “Customer Experience: Automation vs Human Interaction”
In this series of posts, we’re talking to our own leaders to get insights into the challenges and solutions of the telecommunications industry. In this special episode, we welcome Monica … Read more “Ringside: Insider Interview with Monica Visconti-Patel”
This blog post comes courtesy of Miya Knights, Head of Industry Insight, Eagle Eye Solutions Ltd. ‘Omnichannel’ customers, who shop both online and instore, were found to be worth 10% … Read more “Why a Seamless Retail Experience Matters”
The rise of digital customer service When it comes to communication, digital is everywhere. Whether it’s through WhatsApp, Facebook Messenger, Twitter or email, we are naturally using a number of … Read more “The Benefits of Omni-Digital on Agent Productivity and Customer Satisfaction”
In an age where data is the most valuable tool any business can access, understanding how to use the information your organisation collects each day is vital. It’s now easier … Read more “How to Use Analytics to Improve Contact Centre Performance”
In a world where globalisation and remote working are becoming increasingly popular, businesses of all sizes need to find new ways of keeping employees connected. Collaboration apps, such as Slack, … Read more “What is Microsoft Teams (MS Teams)?”
In this series of posts, we’re talking to our own leaders to get insights into the challenges and solutions of the telecommunications industry. This episode features Louise Newbury-Smith, Regional Vice … Read more “Ringside: Insider Interview with Louise Newbury-Smith”
UC Summit 2020 has been live for almost a month now, and has hosted thousands of visitors in its first weeks. That’s no surprise – with the variety and quality … Read more “How cloud shapes the future of business collaboration”