What is Microsoft Teams (MS Teams)?

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RingCentral for MS Teams

In a world where globalisation and remote working are becoming increasingly popular, businesses of all sizes need to find new ways of keeping employees connected. Collaboration apps, such as Slack, RingCentral Glip and Microsoft Teams, are quickly becoming the central hub for a lot of modern workstations.

Microsoft Teams is a cloud-based solution for collaboration that builds on top of the Microsoft Office 365 productivity suite.

Some Benefits of Microsoft Teams

Microsoft Teams is a replacement for the original flagship collaboration product from Microsoft, Skype for Business. However, it’s more than just an updated version of the S4B technology. Microsoft Teams promises access to everything from an aligned central environment for unified communication, to modern features like artificial intelligence.

The benefits offered by Microsoft Teams include:

  • Integration with Office 365: Users can significantly improve their productivity and efficiency with a collaboration landscape that integrates with existing tools such as Microsoft Office Word, PowerPoint and Excel.
  • A central environment for communication: Microsoft Teams provides users with a single space for everything from file sharing and collaboration to video conferencing, audio conferencing and instant chat.
  • Constantly updated series of features: Microsoft constantly updates the Teams solution with new features like artificial intelligence for in-line message translation, transcriptions during recordings, and more.
  • Easy access: Microsoft Teams is designed to be easy to access for new and existing Microsoft users. That means getting your team members up to speed is incredibly quick and straightforward.
  • Flexibility: Not only does Microsoft Teams work with a range of tools, including smartphones, desktops, and other devices, but it also comes with a range of packages and unique features to explore. For instance, the Microsoft Business Phone System allows you to integrate your collaboration stack with your business phone strategy.

While Microsoft Teams provides a feature-rich environment for team collaboration, RingCentral offers the reliable, high quality VoIP telephone service and calling plans to complement MS Teams.

RingCentral Glip™

IM or video chat with your team

Achieve your business goals with the efficiency of smart collaboration tools and the simplicity of team messaging.

Learn more

RingCentral and Microsoft Teams Together

For those who want to access the benefits of a full unified communications experience with Microsoft Teams, there’s an option outside of the Microsoft calling plans. With RingCentral products that integrate with Microsoft Teams, businesses can access carrier-grade technology for their phones from RingCentral, while still unlocking the collaboration and messaging features of MS Teams.

See also  What is Voice over IP?

RingCentral and MS Teams together can provide today’s businesses with best-in-class conferencing solutions, as well as enhanced collaboration and many more features. RingCentral comes with a multitude of third-party app integrations that allow communication to sit at the heart of your business.

The functionality of MS Teams’ integration with RingCentral includes:

  • Click-to-dial from any email or contact card
  • Schedule a RingCentral meeting from Outlook calendar or softphone
  • View communications history covering calls, texts and voicemails
  • Detailed call analytics to help track quality of service
  • Call recording capability

You can set RingCentral as your default for all communications within Microsoft Teams, including meetings, calls, and instant messaging. You’ll be able to initiate calls out of Microsoft Teams using RingCentral – the integration includes icons that sit in the MS Teams interface and open RingCentral functionality in a seamless transition. Users won’t need retraining on software, as RingCentral sits under the Teams platform, enabling it to perform to a world-class standard with the same look and feel.

We recently published a separate blogpost detailing RingCentral’s integration with MS Teams to provide tips on setting up and getting the most out of this capability. If your business uses Office 365 and you’d like to get more out of your productivity suite, or if you’re looking for secure calling capabilities with guaranteed uptime to use alongside your MS Teams setup, RingCentral can support your business in taking the next step.

Contact RingCentral to hear how its integration possibilities can benefit your business.Learn more


Sunny Dhami is the Senior Director, EMEA Product Marketing & GTM for RingCentral, the leader in cloud communication solutions and is responsible for driving and delivering the messaging strategy, GTM and positioning across the EMEA business and strategic partners. Sunny has a passion to create differentiation and value for the customer and to share this through messaging and positioning, during his time at RingCentral he has successfully led major product launches across EMEA and APAC.

Sunny has extensive Marketing experience across SaaS, Telecommunications and Technology sectors within companies such as Vodafone, Reed Elsevier, Calor Gas and SapientNitro. Dhami is a student of Marketing having earned his BA in Business Management and following this up with an MA in Advertising and Marketing.

In his spare time Sunny enjoys learning about tech, playing sports and travelling.

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