In 2016, the UN argued that internet access was a human right. Whether that be the case or not, most of us will struggle to remember a day when being … Read more “Ultimate Guide to Broadband for Your Home Office”
The State of Call Centres Call centres are an important part of any organisation, although they’re often treated as an afterthought. The primary way that customers will communicate with your … Read more “10 Biggest Call Centre Problems Holding Teams Back & How to Overcome Them”
The way we run and attend business meetings is changing. In an increasingly remote workspace environment, meetings have changed, perhaps irrevocably. Video conferencing now plays a huge role in our … Read more “How to Share Your Screen in 3 Easy Steps with RingCentral Video”
One of the most impactful ways to retain staff, modernise and prepare your business for a new, vastly altered business landscape is to examine the value of your career development … Read more “How to Use RingCentral Video for Virtual Training”
In the ever-changing world of work, some things remain constant. The need for close collaboration with our colleagues is one of these. Wherever we’re working from, it’s always important to … Read more “The Ultimate List of Screen Sharing Apps and Software”
RingCentral UK conducted a local public sector survey in August 2020 which found that 77% of respondents say they use Microsoft Teams at work every day. Despite its popularity, Microsoft … Read more “Gareth Johns Interview: How UK Local Authorities Get More Out of Microsoft Teams”
In recent years we’ve seen increasing adoption of multi-cloud infrastructure. In a recent survey of public cloud users conducted by Gartner, 81% of respondents said they are working with two … Read more “Lessons from the CIO Watercooler: Making the Move to Multi-Cloud”
Call centres play a crucial customer support role for countless companies and brands in the UK, and it can be a high pressure, stressful environment for staff dealing with frustrated … Read more “How to Manage a Call Centre Efficiently and Cut Call Volumes”
Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close to 1.3 million workers. That’s around 4% of the entire … Read more “Top 50 List of Best UK Call Centres”