In the past few years, there have been many changes in customer behaviour and contact centres have had to adapt quickly to keep up. As well as a growing workload … Read more “Ask the Expert: How Can You Align AX and CX To Solve Queries at First Contact?”
Everyone’s moving their communications to the cloud…but what’s the best, most cost-effective (and secure) way to move your business? Working with a trusted cloud communications provider like RingCentral is a … Read more “An Introduction to RingCentral Professional Services”
Consider a paramedic updating nurses in the hospital on a patient’s condition or a retail worker requesting more stock from the warehouse. These frontline workers are usually burdened with carrying … Read more “Next-Gen Communications for Frontline Workers”
We’re so excited to share that we’ve continued to expand our global presence so more people can have access to transformative technologies across all their employee and customer experiences! RingCentral … Read more “RingCentral Is Now Available in Switzerland and Taiwan!”
We’re starting spring with gratitude for our customers and giving back to our users. In these challenging times, we’re delivering innovations that make your work life even more productive and … Read more “New RingCentral MVP Features Bring More Telephony Capabilities to Microsoft Teams, Richer Collaboration and More”
Bidding farewell to work colleagues you have been interacting with almost daily is challenging. Regardless of the circumstances behind their departure, our guide on leaving messages for work colleagues will … Read more “How to draft a leaving message for work colleagues”
Over the past few years, the demand for online learning has skyrocketed. It’s no surprise that when allowed to reflect on life goals and career aspirations, people want the chance … Read more “10 Most Popular Online Courses on Udemy”
As customer demands grow increasingly complex and the need for service excellence accelerates, contact centres and their agents are under immense pressure to perform accurately and quickly. In an increasingly … Read more “What is Phonetic Alphabet (NATO) and How it Improves Customer Service”
Brief overview: What is a messaging app? Advantages of using a messaging app 4 essential features of a great messaging app A brief review of the best messaging apps 10 … Read more “10 Best Messaging Apps and How to Choose the Right One for You”