In spring 2020 the nature of work changed. Cloud communications have become essential to organisations across the globe. Enterprises are facing challenges to instantly deploy, connect remote workers and scale rapidly. In response to this, RingCentral and Atos have partnered to create Unify Office, a born-in-the-cloud digital first solution that offers next-generation messaging, video, and phone services. It can be activated instantly and provides global enterprise grade security and reliability. End-to-end managed services are key to the service wrap making Atos Unify a disruptive UCaaS offering for discerning customers. Atos are business technologists, and their five business divisions all work openly and collaboratively together in the pursuit of a single goal: to power progress for customers.
Atos Unify proposition:
For many organisations progressing on their digital transformation journey, remote working powered by UC tooling was already a part of the roadmap; for others it’s a new addition that has assumed critical importance in the post pandemic economy. Cloud communications are outperforming hosted and on-premises systems due to enhanced functionality and faster innovation cycles. With the launch of Unify Office, Atos officially enters the UCaaS market with a single solution that scales across Atos’ global market segments and geographies and that differentiates Atos’ offers by intertwining with key digital transformation (DX) initiatives such as their public hypercloud, cybersecurity, automation, IoT, and AI, offering a seamless path to cloud for Atos’ customer base.
So why would a customer choose Unify Office by Atos as their path to cloud communications? Here’s five compelling reasons:
1. Undisputed UCaaS product leadership
Unify Office is powered by RingCentral, who have pioneered cloud-based business communications. We are the only pure-play cloud company delivering business communications to large scale carriers, systems integrators and enterprises today. Unlike traditional on-premises solutions, Unify Office reduces CAPEX requirements, speed to activation, and provides a better end-user experience with continuous innovation. Compared to other cloud vendors, Unify Office offers a more comprehensive and robust set of UC capabilities including easy self-service management of call routing and moves/adds/changes, advanced reporting and QoS analytics, an extensive developer platform with open APIs, bespoke industry integrations, and unsurpassed global coverage.
2. Rapid innovation cycle
Unify Office maintains rapid innovation cycles with 12-week release cadences, backed by a large R&D group focused exclusively on the cloud. These aggressive innovation cycles ensure that the Unify Office solution remains on the leading edge and is modern, relevant, and rich with functionality. While pressing our innovation edge, Unify Office is architected for the cloud which means we are able to maintain and upgrade the system with no scheduled downtime, resulting in service availability (SLA) exceeding 99.999% uptime.
3. Unsurpassed global capabilities
Atos Unify easily spans national boundaries offering worldwide presence to companies of all sizes. With Unify Office, customers can easily connect their global workforce and streamline communications using a single cloud-based business communications system. We currently support full PBX replacement in over 40 countries, international phone numbers in over 100 countries, and over 10 localisation languages including wide coverage throughout Western Europe and North America with ongoing expansion into APAC and LATAM.
4. Bespoke vertical cloud integrations
Communications technology and other cloud tools are no longer stand-alone softwares. Enterprises want to integrate their communication channels with their sales and marketing processes, their customer support platforms and other departments. The idea behind bespoke vertical integrations is similar to that of a custom tailored suit. Bespoke native integrations empower Atos’ customers to embrace a best-of-breed differentiating technology stack. As technologies get more complex, vertical integrations bring immense value to data-driven industries. This is central to Atos Unify’s proposition as a consultancy driven global systems integrator and managed service provider.
5. Optimised TCO & performance with Atos managed services
Atos provides end-to-end managed services and multiple consultancy practices across voice and data networks, public and private cloud, cybersecurity, automation, 5G, IoT, and AI, using software to monitor, administer and track the user experience. Atos consultants have deep knowledge of both the technologies customers use and the industries they serve, by closely monitoring trends and exploiting technology to deliver positive business outcomes for our customers and partners. Atos Managed Services provides a full range of services including outsourcing and operations through infrastructure, applications and ongoing user support. Atos dedicated client executive partners are a vital link in building and sustaining our long-term customer relationships and in delivering essential operational intelligence.
“With Unify Office by RingCentral we have combined our (Atos’) leadership in digital workplaces with RingCentral’s leadership in cloud communications and collaboration. We couldn’t be more excited for customers old and new to benefit from the flexibility, reliability and certainty Unify Office will bring. Our services and development capabilities are being deployed to take advantage of the fully open platform Unify Office provides.
For our channel partners we’re reducing barriers to entry for cloud dramatically, with smooth migration paths that allow existing Atos Unify OpenScape customers to onboard the benefits of UCaaS faster and easier than ever before while reusing their existing OpenScape CP phones.
Atos Unify Office by RingCentral is set to firmly disrupt the UCC market in a time of significant change where cost, innovation, integration and usability are critical.”
Mark Smith, Chief Marketing Officer, Atos Unify
In uncertain times, Atos is offering business customers some certainty that their businesses can keep operating in a cost-effective, secure and efficient manner. By servicing both business and IT decision makers equally, Atos helps to decrease total cost of ownership (TCO) and mitigate risk from global implementation while increasing end-user value and productivity. Atos Unify Office launches officially into the market for customers in France, Belgium, Austria, Ireland, Italy, Netherlands, Spain on 31 August 2020 and Germany on 30 September 2020. UK and USA launches will be in Q4 2020.
Atos is an international information technology services company with annual 2010 pro forma revenues of EUR 12 billion and 110,000 employees in 73 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services. With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail, Services; Public, Health & Transport; Financial Services; Telecoms, Media & Technology; Energy & Utilities. Atos is focused on business technology that powers progress and helps organisations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting and Technology Services, Atos Worldline and Atos Worldgrid.
RingCentral, Inc. (NYSE: RNG) is a leading provider of unified communications (message, video, phone), customer engagement, and contact centre solutions for businesses worldwide. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
Originally published Aug 31, 2020, updated Mar 23, 2021