3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnover

1 week ago

Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on…

More Capabilities That Reduce Employee Burdens and Delight Customers

As businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it’s important to…

2 weeks ago

Top 10 voice features in RingCentral MVP [Enterprise Edition]

Every day, thousands of enterprise-level organisations rely on RingCentral for their phone and voice communications, with business needs varying from…

2 weeks ago

Hybrid Work Is Here: How Can Businesses Embrace It?

Mid and large enterprises have an opportunity to make the most out of new working styles that are here to…

2 weeks ago

Maximise Your PBX Investments With RingCentral Cloud Connector

When deploying cloud telephony, enterprises have plenty to consider before fully migrating from on-premises to the cloud. For starters, many…

3 weeks ago

Call Centre Recording and Its Benefits

  In this article, we will discuss: What is call centre recording? How it works Common types of call centre…

1 month ago

5 Phone Hacks for Admins That Make Your Small Business Look Big

Small businesses have several competitive advantages over larger companies. For starters, small businesses can change directions on a whim and…

1 month ago

Simplify Hybrid Agent Scheduling With Purpose-Built Tools

Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and…

1 month ago

Calling Software for Call Centres: Everything You Need to Know

66% of customers typically resolve issues via phone support, making it an essential component of your customer service strategy. However,…

1 month ago

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