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Great customer experience (CX) comes from delivering seamless, consistent interactions at every step. It’s how businesses can stand out from the competition to build brand loyalty and win new customers. … Read more “8 Ideas For a Successful Global Support Strategy”
As a small business owner, you know the power of social media and how it supercharges most businesses. There’s enough said about the effect of viral videos, exciting collaboration, and … Read more “A Complete Guide to Customer Journey Management via Social Media”
We’re all familiar with the concept of a sales funnel. For most marketing teams, it’s a term that is an essential part of any strategy—knowing a person’s “next step” helps … Read more “How Communication Guides Customers Through The Sales Funnel”
Call centres are typically fast-paced work environments, with agents needing a breadth of knowledge and some quick thinking for their daily work. It’s no surprise, therefore, that call centre teams … Read more “6 High ROI Ways to Make Your Call Centre Agents More Productive”
Inefficiency affects businesses of all sizes, from independent contractors to international corporations. And the reasons for inefficiency don’t vary much based on business size: A lack of processes, poor internal … Read more “10 Best Business Management Tools for 2021 (By Use Case)”
Sales can be competitive, dynamic, and reactive. At a time when hybrid working is on the rise, business leaders and sales managers must ensure their teams have the tools they … Read more “5 Best Collaboration Tools for Sales Teams”
From screening applications to interviewing new candidates, the hiring process can be complex, tedious and time-consuming. Having the solutions in place to streamline your recruitment processes helps you to hire … Read more “The Best Online Collaboration Tools for Recruitment Teams”
Did you know that an average office worker spends almost 1,700 hours a year in front of a computer screen? To use this time effectively, a growing number of companies … Read more “10 Reasons Why a Screen Recorder is a Vital Tool For Business”
Enterprise collaboration software (or ECS) is fast becoming an essential tool for financial services teams. As customers become more familiar with digital tools to oversee their banking activity, manage investment … Read more “Enterprise Collaboration Tools for Finance Teams”