Until fairly recently, all PBX and UC technology was on-premises. While this model has served us well in the past, it doesn’t support the way we work today. On-premises solutions … Read more “Why It’s Time To Move Your On-Premises PBX to the Cloud”
Highlights: Microsoft Teams users can now add the RingCentral softphone dialler directly into their platform. The embedded dialler syncs with your RingCentral contacts for easy access so users can quickly … Read more “Introducing the RingCentral for Microsoft Teams Embedded Dialler”
In the late 1890s, a newspaper mistakenly printed an obituary for the very alive, very healthy Mark Twain. When word of his death reached Twain himself, he responded to a … Read more “The Phone Is Not Dead”
Much like many disruptive technologies, the cloud has been met with reticence as well as excitement. Where cloud computing offers better cost-efficiency, flexibility and scalable opportunities, some businesses are still … Read more “What Is Cloud PBX? Benefits of Taking Your On-Site PBX to the Cloud”
Receptionist services are the front line of most sizeable business; fielding calls from clients, partners, suppliers, and customers is all in a day’s work. In recent years there’s been a … Read more “The Rise of the Virtual Receptionist in the UK”
Something that became clear for so many of us last year was just how much we need direct human contact during a crisis, and (if that’s not an option) a … Read more “Routing for Teams: How To Meet Enterprise Telephony Needs”
Many businesses rely on Microsoft 365 and use Microsoft Teams to address the challenge of team collaboration in a virtual environment. That said, as 90% of business leaders prefer the … Read more “How to Add Cloud Telephony to Microsoft Teams”
BT Openreach announced the end of PSTN and ISDN in 2015 and began shutting down UK networks in 2020. But with many major events taking precedence, the PSTN and ISDN … Read more “6 Steps To Prepare for the PSTN Switch-Off”
We all know communication is changing. As public chat services like WhatsApp and iMessaging have gained popularity, enterprises and public services have put focus on digitising their customer service. The … Read more “What COVID-19 Taught Us about Communications in the Public Sector”
