‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: What Impact Will AI Have on Contact Centres and Agents?”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: What’s the Future of UC and CX Convergence?”
Customer experience is critical to business success today. Companies that are doing it well in 2023 know one thing for sure: technology can be a huge help. Streamlined workflows also … Read more “Top Customer Experience (CX) Innovations: Summer 2023”
No matter the size of the organisation, providing a great customer experience (CX) should be a priority. Research shows: 4-8% higher revenue for businesses excelling at CX 92% higher CX … Read more “Announcing RingCX: An AI-Powered, Agile, and Complete Contact Centre”
The unified communications research specialist, Metrigy, has awarded RingCentral with the Top Provider title for Contact Centre platforms. As these awards are earned based on both customer ratings and quantitative … Read more “RingCentral Achieves MetriStar Top Provider Award “
Customer experience is critical to business success today. Companies who do it well know one thing for sure: technology can be a huge help. Whether it’s faster resolution times on … Read more “RingCentral’s Top CX Innovations: Spring 2023”
Your agents are your contact centre’s biggest asset. So how do you recruit and retain the best people? It’s a tough market right now. Last year, the 2022 Contact Centre … Read more “Why Is an Agent-Centric Contact Centre Important?”
Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an exceptional experience tailored to the unique needs of your customers. This builds trust … Read more “RingCentral’s Latest Top 10 CX Innovations “
“Ask the Expert” is a series where RingCentral interviews key influential consultants from around the world as part of the RingCentral Consultants Relation Program. During the series, we will examine … Read more “Ask the Expert: Is Voice the New King?”