No business wants to operate in the dark. However, without a complete understanding of the customer experience, poor customer sentiment and agent behaviours can go unnoticed. Supervisors do their best … Read more “Making AI Quality Management a Reality for Any Sized Business With RingCX”
To shed some light on how the customer experience will evolve this year, RingCentral’s Ian Nevin, Director of International Consultant Relations, invited Bruno Teyton, Associate Vice President Networks and Telecommunications … Read more “Ask the Expert: What Are the UK’s 2024 Customer Experience Trends?”
In 2024, customer experience trends build on from the groundwork laid in 2023 and before. The digital age created increased opportunities for organisations to interact with the marketplace. Heightened customer expectations … Read more “12 Customer Experience (CX) Trends To Watch in 2024”
Welcome to another instalment of ‘Ask the Expert’, the series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In … Read more “Ask the Expert: What Is Digital Darwinism and How Can Businesses Embrace It To Improve CX?”
In today’s macroeconomic environment, many businesses are struggling to find the balance between scaling and modernising their business without overspending. And while no single technology is the magic solution to … Read more “What Are RingCentral’s Latest CX Innovations?”
Over recent years, businesses have been installing collaboration and communications systems in response to the new requirements of their employees. Accessing these tools from any location at any time has … Read more “How To Optimise Your Business Communications: A Video Series To Understand Everything”
Welcome to an exploration of RingCX, a comprehensive solution for optimal customer experiences. In this article, we’ll cover: The Need for Simplified Customer Experiences What is RingCX? Automated Workforce Engagement … Read more “Announcing the General Availability of RingCX, an AI-first Contact Centre”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: How Can Technology Help Reduce Psychosocial Hazards in Today’s Contact Centre?”
As organisations focus on developing a customer-centric culture, they’re increasingly dedicating more services to improve customer experience. More and more employees are involved in the customer relationship. Therefore, they need … Read more “Two Minutes To Understand How To Achieve a Quality Customer Experience”