Retailers have invested seemingly endless time and money into transitioning to omnichannel business model, seeking to break down the silos that separate the channels they use to deliver a consistent … Read more “RingCentral and Retail TouchPoints Unveil New Research White Paper”
In the age of digital transformation, companies are taking a brand-new approach to the concept of everything from technology implementation to communications and collaboration. As trends like remote working blend … Read more “Maximising UCaaS Adoption and Success with RingCentral Professional Services™”
Traditional contact centres as we know them were designed and deployed at scale in the 1960s, largely based on outdated management and governance models with standards that are no longer … Read more “New Altimeter Report: The Rise of the Collaborative Contact Centre”
Speed of service and omnichannel strategies are two of retail’s megatrends, both rooted in consumers’ ever-rising expectations to get what they want, where, and how they want it, right now. … Read more “Breaking the Dependance on Email in Retail”
BMJ, one of the world’s leading medical knowledge providers, has selected RingCentral as its global communications platform of choice. With RingCentral, BMJ is empowering its growing global workforce across 10 … Read more “BMJ Overhauls Global Communications and Team Collaboration with RingCentral Cloud Solutions”
As customer expectations continue to increase and companies seek every competitive advantage, transitioning contact centres fully to the cloud is becoming an even more urgent priority. There are a variety … Read more “Contact Centre as a Service (CCaaS): Five Enterprise Benefits”
Today’s workplace is very different to that of a few years ago, primarily due to the increase in mobility. Without even looking at statistics, you can see it happening all … Read more “Enabling a Mobile First Business Reality”
As part of our quest to reimagine and enhance the world of business communications and collaboration, we recently achieved G-Cloud 10 approval. RingCentral has proudly held accreditation for the G-Cloud … Read more “RingCentral Earns Official Approval for G-Cloud 10”
UK businesses are losing billions of pounds each year as consumers continue to demonstrate their intolerance for bad customer experience. Technology has been driving fundamental changes to the global economy, … Read more “Poor Customer Service Costs UK Businesses £37 Billion”