September 2018 marks the fifth anniversary of our initial public offering, and it’s been an exciting ride. We have celebrated the event by ringing the closing bell at the New … Read more “A Walk Down Memory Lane: Five Years Since RingCentral’s IPO”
As the workforce becomes more globalised, companies of all shapes and sizes are discovering the benefits of expanding their talent pool by hiring skilled people from across the globe. Thanks … Read more “Five Tips for Supporting a Remote Workforce”
In an age where customer experience is king, your contact centre must be as efficient, intuitive, and productive as possible. Studies suggest that 89% of businesses will need to compete … Read more “Cloud Is the New Black in Contact Centre”
Welcome to the age of digital transformation, where agility and innovation are essential. The concept of digital transformation spreads across numerous technologies, including cloud computing, artificial intelligence, big data, and … Read more “How UCaaS Powers Digital Transformation”
Retail analysts concur that personalisation is the way forward in retail. Forrester says: “Personalisation is no longer optional for delivering exceptional customer experiences.” BRP says: “Personalisation is not just a … Read more “Tapping the Right Data for Relevant, Personalised Customer Engagement in Retail”
RingCentral is continuing to accelerate in growth in the second quarter of 2018, as revealed in the Q2 financial results. On the 6th of August, we revealed a total revenue … Read more “RingCentral Results Highlight Outstanding Growth for Q2”
The cloud has revolutionised the business communications landscape and now enables small businesses to get access to top-grade communications technology without having to spend top dollars. More and more small … Read more “The Benefits of Cloud Communications for Small Businesses”
Email and phone are retailers’ top methods for communicating with customers. But consumers increasingly are using digital channels like a website, app, voice response system, online chat or social media. … Read more “Eliminating the Retailer-Customer Communications Gap”
Traditionally, the role of the agent in the contact centre has been vital yet costly. To address these cost concerns, many companies—often challenged with legacy systems—tried to automate customer service … Read more “Why AI is Critical to the Future of Customer Engagement”