The reason we’re able to provide insightful thought leadership content is the fantastic staff resources we have under our roof. The leaders of our business who develop strategy, share industry … Read more “Ringside: Insider Interview with Shaun Spivak”
How did seasonal demand affect your contact centre performance? It’s a common issue at this time of year, as companies launch new products or offer promotions in the run-up to … Read more “How Call Centres Relieve the New Year’s Headache”
The 2019 Global Workplace Survey found that 2 fifths of all professionals consider their daily commute to be the worst part of their job. The report also found that 40% … Read more “Flexible Working Delivers Productivity Come Sun, Snow, or Torrential Downpour”
What is a Conference Call? A conference call provides a platform through which numerous people can connect and communicate with each other at the same time. Modern-day conference calls can … Read more “The Evolution of the Conference Call”
Today, it seems like everyone has the entrepreneur bug. The digital world has opened the door to various new business formats that are easier to access and more budget-friendly than … Read more “5 Top Start-up Tips for Success”
The industry for business intelligence is evolving at a rapid pace. Every year, the rising volume of data in the current marketplace pushes companies to think more carefully about how … Read more “What Is Business Intelligence and Why Does It Matter to Entreprises”
The market for Unified Communications as a Service (UCaaS) is set to reach a value of $79.3 billion by 2024. Companies of all sizes, from all industries, are beginning to … Read more “The Value of Change Management when Moving to the Cloud”
Data is the most valuable tool in any business environment today. The more information you have, the easier it is to make important decisions about how to grow and develop … Read more “What Can Analytics Do For Your Business?”
BT (BT-A.L) is expanding its relationship with RingCentral, Inc. (NYSE:RNG) making BT Cloud Work Contact Centre a lead offer for their CCaaS solutions as part of its broader Voice and Collaboration portfolio. … Read more “BT makes Cloud Work Contact Centre a lead offer for Contact Centre as a Service portfolio”