As technology continues to affect so many aspects of our lives, from communication to leisure to transportation, our changing experiences affect our future expectations. If I can have a meaningful … Read more “Technology in the Workplace: Exposure and Expectations”
Voice over Internet Protocol (VoIP) is a communications tool that helps users to make and receive calls over the internet, rather than using a traditional phone line. The VoIP system … Read more “How VOIP Technology Can Transform an SMB”
According to a study by Walker, this is the year that customer experience will take the place over price and product as the brand differentiator. This is a monumental shift … Read more “Why Gen Z Customer Expectations are Important for Your C-Sat Strategy”
This is the second post of a RingCentral series that is focused on the call centre industry. We’ve spoken to industry experts to explore all the vital elements of the … Read more “Part 2: Call Centre Trends: Inbound Vs Outbound Calls”
At RingCentral, we’re passionate about communication. We specialise in solutions that connect people and allow them to collaborate. And the call and contact centre industry is one that’s built on … Read more “Part 1: Call Centre Trends: Call & Contact Centre Agents & Information”
Technology has reshaped almost every aspect of day-to-day life. For a business, landline phones are increasingly looking like an example of yesterday’s technology. Landlines are often tied into old-fashioned contracts … Read more “5 Reasons to Ditch Your Landline for VoIP in 2021”
There’s been a trend toward working from home for a number of years. The greater flexibility of remote working fits well with the needs of modern workers. Today’s employees often … Read more “How to Reduce Miscommunication Within Your Virtual Workforce”
We’re expanding the circle. In the Ringside series, we’ve adjusted from talking to our own leaders to approaching our partners for insights into the challenges and solutions of the telecommunications … Read more “Ringside: Interview with Claire Harris”
Looking for ways to drive a successful sales team while working remotely? Read our ultimate survival guide on how to continue to drive leads, keep team morale high and measure and assess productivity.
