Check out our back to basics breakdown of how IT has shaped business communications and the future for voice, video and AI.
Remote working isn’t a passing phase. Rather, it’s a signpost of our capability. The way we communicate in our personal lives – multi-device, in micro-moments, with video playing a more … Read more “Technology in the Workplace: Remote Work and Digital Transformation”
If you’re considering cloud adoption for your business, don’t miss this conversation with Graham Calder. A common theme in the digital transformation discussion is that technology isn’t something that’s thrown … Read more “The Five Pillars of Cloud Migration”
In early March I took a trip to see a client. Like with any other meeting, I walked on-site, we shook hands when I entered the conference room, and we … Read more “Is Remote Work the New Normal?”
As we expand the Ringside series to hear from experts beyond RingCentral’s walls, we continue to engage with our own leaders to get insights into the challenges and solutions of … Read more “Ringside: Insider Interview with Sunny Dhami”
There has been an arms race brewing for a while now; it is felt across all industries, and defines much of the way many companies conduct their business. And, it … Read more “5 Ways Video can be Used to Improve the Customer Experience”
The contact centre industry is at the vanguard of digital transformation. Our previous posts in this series looked at the tech trends that are reshaping the sector. One of the … Read more “Part 4: Call Centre Trends: Cloud Contact Centres”
It wasn’t so long ago that working from home was something only a handful of lucky people could do. In today’s cloud-based digital environment, that’s no longer the case. With … Read more “21 Legitimate Work from Home Jobs that are Perfect for Today’s Virtual Workplace”
Pulse is an easily-overlooked, but really useful, feature of RingCentral’s cloud based contact centre. Don’t worry if the term doesn’t ring a bell – but definitely read on to find … Read more “Pulse for RingCentral Contact Centre”