How to prepare for tomorrow’s business challenges Late last week, I had the great pleasure to moderate a virtual roundtable to reflect on how the world of work is changing … Read more “Shaping the World of Work”
We have all been there, right? We click on a link or type in a URL incorrectly only to find the dreaded 404 “page not found” error message. We smirk … Read more “11 Captivating Ways To Engage Customers Through Your 404 Pages”
Watch this roundup video for a 90-second synopsis of the CFO cheat sheet: Although it’s uncertain when the local UK economy will start to recover from the impacts caused by … Read more “PWC and Deloitte’s CFO Global Survey and the Post-pandemic CFO Cheat Sheet”
Looking to enable and encourage your contact centre agents? We’ve put together our top tips on how to optimise productivity, effectively delegate call centre work from home and manage your remote team.
Long before people started turning spare bedrooms and idle breakfast nooks into makeshift office spaces, the emergence of the global remote workforce had begun. The mass migration toward working from … Read more “10 Incredible Things the Remote-Work Revolution Has Taught Us”
We’ve expanded the Ringside series to draw insights from business leaders beyond our walls. In partnering with others to help create the future of work, we’re curious to uncover a … Read more “Ringside: Insider Interview with Sebastian Tietz”
We’re extremely grateful and humbled to be awarded ‘Best Unified Communications Platform’. The SaaS space in general is full of excellent, innovative products. The unified communications niche in particular is … Read more “RingCentral Awarded Best Unified Communications Platform in UC Awards”
Watch this roundup video for a 90-second synopsis of this blog: When the UK went into lockdown on 23 March, many public sector organisations had to overhaul their logistics along … Read more “Migrating the Classroom Online: A School Story”
How important is it that your Customer Experience Head be a Contact Centre Expert too? In this article, Daniel Ord, CCXP considers the answer to this question. In early June, … Read more “The Importance of Being a Contact Centre and Customer Experience Expert”