Here’s a quick preview video about what to expect in this blog: With the prolonged social distancing in the UK, the chances are more of us will have to take … Read more “Starting a New Job from Your Kitchen Table”
Employee engagement is crucial to the success of a business. Yet in the U.K. employee engagement percentage is alarmingly low at 8%. Compare this to the global percentage of 15%, … Read more “13 Easy-to-Use Tools to Skyrocket Your Employee Engagement”
The world’s top companies and organisations have long known that words matter—how you use words to communicate with your customers is critical to your success. If any part of your … Read more “How to Ensure All Your Communications Are Customer-Focused”
This year, communities everywhere have experienced an incredible shift. With society practically shutting down, remote working has become the new norm – at least for now. Has the last few … Read more “What ‘Future of Work’ Means for the Public Sector”
It’s safe to say that globally, these are anxiety-inducing times. Reading the news or scrolling through social media during this pandemic is certainly stress-inducing, and it’s been difficult to cope. … Read more “How to be Productive When the News is Causing you Anxiety”
With the current pandemic, 74 percent of companies are shifting to, at least, partially remote environments for the foreseeable future. Because design projects are more hands-on, they can sometimes be … Read more “How to Manage Design Projects While Working From Home”
Watch this roundup video for a 90-second synopsis of the following article: Over the last couple of months, anyone with any form of connection to the outside world – be … Read more “How Your Organisation Can Benefit from the ‘New Normal’”
I was in the video conferencing industry way back; I know that organisations dabbled in remote and flexible working for many years without any particular urgency. In the wake of … Read more “How to Manage Remote Contact Centre Teams Right Now”
Expectations around customer experience are constantly changing. In the past, the only option a customer had if they needed help was to pick up a phone. After a while, emails … Read more “Why Social Media Should Be Part of Your Contact Centre Operation”