From 1-11 September 2020, London Tech Week returns in a slightly different format. Less physical but no less present, the event promises to be a fascinating experience with lots of … Read more “RingCentral at London Tech Week 2020”
The growth of digital technology has triggered a change in our communication preferences. In the contact centre operation, easily accessible new technology is opening doors to incredible opportunities in everything … Read more “How to Build Your Business around Your Customers”
Until recently, working from home was primarily pursued by overworked, burned out employees. It was considered “outside” the norm of the cut-and-dry 9 to 5 work tradition. And it was…until … Read more “13 Remote Working Tools Every Team Should Have”
For years, public service companies have relied almost exclusively on the convenience and security of on-premises solutions for their communication strategies. After all, on-premises solutions allowed companies to keep sensitive … Read more “On-premises vs Cloud Communications: A Public Sector Perspective”
Teleworking, telecommuting, or mobile employment. Whatever you call it, it’s impossible to ignore the impact that telecommuting is having on the current workplace. Once, telecommuting was shrugged off as a trend … Read more “What is Telecommuting? The Ultimate Guide”
Think back over your own experiences as a consumer: which ones really stand out in your mind? The chances are that your most memorable customer service experiences are both the … Read more “The Ultimate Guide to Online Learning Courses For Customer Service”
Businesses, now more than ever, have dozens of ways to get to know their customers and improve their experiences. And with cloud based communication software, such as hosted PBX, bringing … Read more “How to Make Data-Minded Decisions for Your Business Using Location Intelligence”
Throughout July, RingCentral powered CIO Watercooler’s Digital Boardroom sessions. Digital Boardroom is a series of roundtable events on the state of digital in modern businesses. The roundtables covered topics from … Read more “Lessons from the CIO Watercooler: A Roundtable Roundup”
Over the last few years, there’s been a lot of talk about the changes we’re seeing in healthcare. The revolution in big data has been particularly hyped up, and with … Read more “The Definitive Guide to Telemedicine: History, Benefits, Implementation and Everything Else”