As a fresh new business on the block, you’re faced with many major and minor challenges, from getting the capital for your business to choosing the right storefront. One thing … Read more “The Ultimate List of Business Name Ideas”
It used to be the case that one person conducted a job interview. Usually, a senior manager if a single interview, or possibly a lower manager, is a two or … Read more “What is a Group Interview? Questions, Answers and Tips to Stand Out”
Introduction The flexibility of working from home became even more apparent in the past twelve months. For many, it was not even the normality before offices shut and work patterns … Read more “How to Successfully Motivate Your Remote Contact Centre Team”
Nearly 95% of consumers cite customer service as important in their choice of and loyalty to a brand. A lack of good customer support can cause you to lose out … Read more “How To Make Your Customer Support More Responsive”
Digital workplace transformation is on the rise. And it will undoubtedly change how each department operates and collaborates within an organisation. Continuous advancement in technology and the global pandemic are … Read more “How to plan your customer support strategy based on digital workplace trends”
As with many things, the pandemic continues to affect the activities and services we normally turn to. From book clubs to financial advice and groups dedicated to specific needs and … Read more “Spring Forward and Keep Supporting Employees”
In early 2021 Carlos wrote series of articles around delivering customer experience through the contact centre, managing and leading remote teams, and preparing contact centres for the new age of … Read more “Expert Advice on Improving Customer and Contact Centre Experience”
Social media platforms are the greatest thing that have been introduced to generation Z, and undoubtedly they are making the most out of these social networking sites. Not only are … Read more “8 Tips For Your Social Media Strategy In 2021”
What Is Email Marketing? When you are selling or marketing products and services, you may be selling in various ways, including phone calls, in-person meetings, or word of mouth. Adding … Read more “How To Choose The Right Email Marketing Tool For Your Business”