This story is part of a series recognising Mental Health Awareness Month and how RingCentral supports its employees’ mental health and well-being. Around one in seven people are neurodiverse, which means … Read more “Neurodiversity and mental health at work: RingCentral’s employees share their stories”
Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing contact centres for the new age of hybrid work. In … Read more “Delivering Exceptional Customer Experience: Tools, Talent and Training”
Happy call centre agents create happy customers. Happy agents are most likely to be motivated to put in their best effort and thereby are able to provide a higher level … Read more “10 Ways to Motivate Your Call Centre Agents in 2021”
Ringside welcomes views from within and outside our team, especially those we partner with on forward-thinking initiatives. This time, we caught up with Ashley Gray, the learning partnerships manager at … Read more “Ringside: Insider Interview with Ashley Gray”
Today, records show that COVID-19 has caused the deaths of 3.29 million people since the first case in 2019. While it does not directly infect the mind, the virus contributed … Read more “Why Women’s Mental Health Is in Crisis”
Creating an effective sales plan is the first important step in defining your sales strategy. Are you a business owner with a sales team? Perhaps you are a sales manager … Read more “How to Successfully Create a Sales Plan that Works [with Examples and Templates]”
Remote work has challenged internal communicators like never before. Employee emails have to do so much more than just communicate information; they have to fight for employees’ attention and communicate … Read more “How to Boost Employee Engagement with Internal Communications”
Do you know that there are 1.7 billion websites worldwide? Around 600k sites are launched daily. We could say that Coronavirus and the pandemic situation have pushed our creative limits … Read more “What is a CMS and What are the Best Content Management System Platforms?”
A few weeks ago I was on a call with a support specialist when I heard a dog bark in the background. Clearly embarrassed, the agent quickly apologised for the … Read more “Hybrid Work in the Contact Centre”