No matter what industry you are in, businesses rely on customers. And while there are other elements of a business you must focus on, customer satisfaction is always the most … Read more “10 Tips for Creating Helpful Customer Service Videos”

In the past, meetings had a particular look and feel to them. Your team would gather around the conference table under the promise of stale pastries and a cup of … Read more “What are the Best Video Chat Apps?”

Whether you need to keep on track with a new product roadmap, share code or review the user story files, being able to access a one-stop hub for efficient team … Read more “The Best Online Collaboration Tools for Developers”

The pandemic has forced roughly 40% of professionals in the EU to work remotely.  This sudden and significant change has brought along a myriad of challenges for employers.  HR teams … Read more “5 steps for implementing a top-notch virtual onboarding program”

Work from home (WFH) and hybrid working are becoming a new standard, and video conferencing is the need of the hour. It’s the most logical solution to keep your remote … Read more “Top 10 Virtual Background Ideas for Video Calls”

With growing competition within many business industries, each brand is trying to distinguish itself in this battle. Some focus on product quality, some on sales, but some companies are doing … Read more “How Contact Centres Can Utilise Email Marketing To Improve The Customer Experience”

Last week I was on a call with a client and some of my team members. We were using the client’s platform for the video call, and during that call, … Read more “How Can Businesses Drive Efficiency in the Contact Centre?”