Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and reliably scheduling agents to ensure optimal agent and customer experiences. … Read more “Simplify Hybrid Agent Scheduling With Purpose-Built Tools”
66% of customers typically resolve issues via phone support, making it an essential component of your customer service strategy. However, setting up and maintaining phone systems can be expensive, time-consuming, … Read more “Calling Software for Call Centres: Everything You Need to Know”
Communication is one of the cornerstones of efficient modern business and can mean the difference between survival and success. A good business phone system can keep you in touch … Read more “18 Best VoIP Software Services – Find the best VoIP solution for your business needs”
You won’t be a stranger to the importance of customer service. It’s what makes commerce tick. The fact is that customers have come to expect even better customer service than … Read more “Understanding Good Customer Service and Putting It Into Action”
Highlights: Team raised £4,911 for the British Red Cross to support humanitarian aid to Ukraine. Together, the team completed the Challenge in 23 hours, 56 minutes, with four minutes to … Read more “Taking On the Peaks for the British Red Cross”
The cost of a single data breach has significantly increased in recent years. In 2021, that cost reached an average total of £3.48 million, an increase of 143% compared with … Read more “How To Get UCaaS Security Right”
We love meeting big goals almost as much as we love exceeding market expectations. When we crossed five million paid RingCentral MVP® (Message, Video, Phone) seats, it validated the significant bets … Read more “New Milestone: RingCentral Hits 5 Million Paid Seats”
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research tells you all you need to know: 71% of customers … Read more “Five Ways To Deliver a Next-Level Customer Experience”
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to the report, 2022 June Market Study: CX Trends, Challenges & … Read more “Top 10 RingCentral Customer Experience Innovations for 2022”